stuck at "trying to fetch"

Dewdman42 · Post by **Dewdman42** » September 2nd, 2015, 10:22 pm

I have been using sabnzbd successfully for about 6 months. This week suddenly everything queued up is giving me something like:

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trying to fetch NZB from bla bla.....

Looking at the log I see:

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2015-09-02 21:19:45,149::DEBUG::[urlgrabber:372] No response from indexer, retry after 60 sec

Using two different indexers as of now (usenet-crawler and nzb.is), same problem with both, and I tried a few others in free mode and get the same problem with all of them too.

It was all working perfectly fine until this week. I've tried already numerous times to repair the queue an restart sabnzbd, same problem always comes back.

Any help would be appreciated.

Post by **shypike** » September 3rd, 2015, 1:33 am

Which version of SABnzbd are you using?

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 8:42 am

0.7.20

mogodon · Post by **mogodon** » September 3rd, 2015, 10:18 am

Same problem here on v0.7.20. Was working fine til Sunday/Monday and since then every nzb is stuck at fetching.

If I click on the link that Sab is fetching from the nzb downloads straight away.

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 10:54 am

Interesting. sabnzbd didn't update itself or anything did it? Very strange that suddenly this would be happening...but that is about the same time it hit here too.

When I try to click on that link I don't get the behavior you do, it goes to another screen which should show the files that are downloading I guess, but the list is empty and nothing downloads.

I also see the following warning in the logs, I don't know if its related:

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2015-09-03 07:45:32,428	ERROR:	Loading /c/.sabnzbd/admin/future/SABnzbd_attrib failed

When I look into that SABnzbd_attrib file, I see the following:

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*
0
None
-100
Trying to fetch NZB from https://nzb.is/getnzb/6ce453a57a0b2a2e7ce72830b1d16e4701435c89.nzb&i=38271&r=4af3dc3b84e33de5XXXXX
https://nzb.is/getnzb/6ce453a57a0b2a2e7ce72830b1d16e4701435c89.nzb&i=38271&r=4af3dc3b84e33de5XXXXX

mogodon · Post by **mogodon** » September 3rd, 2015, 11:11 am

Sorry I don't mean Sab downloads the nzb, I mean if i just go to the link my browser downloads the nzb.

I'm running this on a QNAP NAS if that makes any difference. Just checked my history and the last successful download was 29/08

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 11:30 am

I'm on netgear readynas.

Post by **sander** » September 3rd, 2015, 1:36 pm

Dewdman42: what happens when you use HTTP instead of HTTPS?
mogodon: do you use HTTPS too?

@Dewdman42: what happens when you do this in an interactive python session on your NAS:

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$ python
Python 2.7.6 (default, Jun 22 2015, 17:58:13) 
[GCC 4.8.2] on linux2
Type "help", "copyright", "credits" or "license" for more information.
>>> import urllib2
>>> myurl = 'https://nzb.is/getnzb/6ce453a57a0b2a2e7ce72830b1d16e4701435c89.nzb&i=38271&r=4af3dc3b84e33de5XXXXX'
>>> f = urllib2.urlopen(myurl, timeout=2)
>>> f.read()[:100]
'<!DOCTYPE html> <html lang="en"> <!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7"> <![endi'
>>>

Post the output here, in a CODE block.

mogodon · Post by **mogodon** » September 3rd, 2015, 2:13 pm

Do you mean on SABNzbd? If so no I don't use https.

I know there is an issue with SSL certificates on the QNAP Nas but I've switched off the SSL option in SickRage

Post by **sander** » September 3rd, 2015, 2:31 pm

mogodon wrote:Do you mean on SABNzbd? If so no I don't use https.

I know there is an issue with SSL certificates on the QNAP Nas but I've switched off the SSL option in SickRage

To be 100% sure: Can you post the log line, including the first part of the URL, like the other poster did:

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Trying to fetch NZB from https://nzb.is/

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 2:47 pm

I am not using SSL for sabnzbd. I am using SSL over on the indexer.

when I try to use the bit of python code you mentioned above, I get the following error when trying to call urlopen()

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Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/usr/lib/python2.7/urllib2.py", line 127, in urlopen
    return _opener.open(url, data, timeout)
  File "/usr/lib/python2.7/urllib2.py", line 407, in open
    response = meth(req, response)
  File "/usr/lib/python2.7/urllib2.py", line 520, in http_response
    'http', request, response, code, msg, hdrs)
  File "/usr/lib/python2.7/urllib2.py", line 445, in error
    return self._call_chain(*args)
  File "/usr/lib/python2.7/urllib2.py", line 379, in _call_chain
    result = func(*args)
  File "/usr/lib/python2.7/urllib2.py", line 528, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
urllib2.HTTPError: HTTP Error 503: Service Temporarily Unavailable

Post by **sander** » September 3rd, 2015, 3:06 pm

Dewdman42 wrote:I am not using SSL for sabnzbd. I am using SSL over on the indexer.

The indexer passes a NZB with a HTTPS URL (thus SSL) to SABnzbd, so SABnzbd is instructed to use that, so your SABnzbd does use SSL. Agree?

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urllib2.HTTPError: HTTP Error 503: Service Temporarily Unavailable

Explanation: The Web server is effectively 'closed for repair'

So a problem on the server side, I would say.

What do you get when you use

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myurl = 'https://nzb.is/'

with nothing extra in the python interactive prompt?

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 3:13 pm

I thought you were asking whether sabnzbd is listening on SSL port, which it is not.

Is there a reason I should be concerned about using SSL url on the indexer?

I tried the python with the simpler URL and it gets past the urlopen call no problem but the next line you told me to execute I get a syntax error

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SyntaxError: invalid syntax

Dewdman42 · Post by **Dewdman42** » September 3rd, 2015, 3:15 pm

using my web browser to head to https://nzb.is/ shows it up and running.

I am getting similar problems with usenet-crawler

mogodon · Post by **mogodon** » September 3rd, 2015, 3:30 pm

sander wrote:
mogodon wrote:Do you mean on SABNzbd? If so no I don't use https.

I know there is an issue with SSL certificates on the QNAP Nas but I've switched off the SSL option in SickRage
To be 100% sure: Can you post the log line, including the first part of the URL, like the other poster did:
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Trying to fetch NZB from https://nzb.is/

Ah yes the indexers are https as most have switched to that only.

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INFO::[urlgrabber:116] Grabbing URL https://api.oznzb.com/getnzb/<api key>
INFO::[urlgrabber:199] Retry URL https://api.oznzb.com/getnzb/<api key>
INFO::[urlgrabber:116] Grabbing URL https://www.usenet-crawler.com/getnzb/<api key>
INFO::[urlgrabber:199] Retry URL https://www.usenet-crawler.com/getnzb/<api key>
INFO::[urlgrabber:116] Grabbing URL https://nzbindex.in/getnzb/<api key>
INFO::[urlgrabber:199] Retry URL https://nzbindex.in/getnzb/<api key>

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