Cannot access the user profile (1.0.2)

[pyqwer]

Hey,

unfortunately, Sabnzbd 1.0.2 won't start for me. 0.7.20 works fine, but 1.0.2 will always throw that error and not start. Older solutions (manually creating/pointing to sabnzbd.ini file) don't work, and I really have no idea what to try.
From another thread I saw the output of "c:\program files (x86)\sabnzbd\sabnzbd-console.exe" -l2 " might interest you, but I think it's pretty useless, it's the same old error:

"Fatal error:
Cannot access the user profile.
Please start with sabnzbd.ini file in another location"

Again, no issues with 0.7.20, only 1.0.2, anything I can still try?

[shypike]

Are there non-plain ASCII characters in your user id?

One work-around is to start SABnzbd like this (you can put it in the shortcut).

"C:\program files (x86)\sabnzbd\sabnzbd.exe" -f c:\users\YOUR-USERID\appdata\local\sabnzbd

This will point SABnzbd to the profile.
However, the temp download folder and the final destination folder will
be in the wrong place.
You will need to set explicit paths in Config->Folders.

[pyqwer]

Thanks for the help, that was exactly the issue.

I switched my user account to a local one, renamed my user folder, changed the user id in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList, rebooted and reconnected my Windows account and everything works fine now, if anyone else has the issue.

Thanks again!

[shypike]

What kind of characters were in your userid then?
SABnzbd should be able to handle most of them.

Or didn't it work on a Microsoft (cloud) account instead of a real local account?

[pyqwer]

It was an "ä", also a blank (resetted my PC, and didn't realize Windows would name my user folder after my real name if I straight up log in with a MS account). I don't want to post my real name here, it was like forename (blank) lastname,, the last name containing an "ä".

I just disabled the Microsoft syncing for changing the user folder, apparently there are issues otherwise. After changing my user folder, I can now use my cloud account without any problems.

[shypike]

We haven't tested with a MS cloud account yet.
It could be that there are some issues. We'll investigate this further.

[pyqwer]

Cool I'll try to break it down a bit, I can't even understand what i wrote above.

1. New laptop, fresh install WITH MS account from start
2. user folder had the name "user näme"
3. error on launch of sabnzbd
4. unlinked MS account, renamed user folder (no blanks or ä's or anything unusual), changed user folder path in registry
5. Relinked my MS account
6. Sabnzbd works now