Download Failed Out of your Server's Retention

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Download Failed Out of your Server's Retention

Postby jmckeown5524 » October 8th, 2010, 2:01 am

That's the error message I get in some instances.  Could someone explain to us newbies what must be done to avoid this in the future.  Something else, when I watch the down loading activity I get the distinct feeling that only one of the targets is being downloaded or if you like one at a time.  My ISP allows for 8 connections.  Is there a switch or something that I missed.  With Utorrent or Limewire I often get 5 or 6 targets at the same time and my line speed is say 1,400 bit/s as opposed to 300 with sabnzbd.  Thank you for the time that it takes to read and answer these questions. 
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 8th, 2010, 2:44 am

Usenet servers have a limited retention time.
This means that they remove content that's older then this.
Usually the more expensive your server is, the longer its retention time is.
Free servers often are limited to a few days,
while premium servers (like Giganews) go upto 700 days.

Retention time is not absolute and some providers even lie about it.
SABnzbd show you (in the queue) how old an NZB is (or rather its content).
Check this against the retention time your provider promises.

BTW: you should have seen a large number of warnings on the "Connections" page.
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Re: Download Failed Out of your Server's Retention

Postby renegade » October 8th, 2010, 2:04 pm

jmckeown5524 wrote:That's the error message I get in some instances.  Could someone explain to us newbies what must be done to avoid this in the future.  Something else, when I watch the down loading activity I get the distinct feeling that only one of the targets is being downloaded or if you like one at a time.  My ISP allows for 8 connections.  Is there a switch or something that I missed.  With Utorrent or Limewire I often get 5 or 6 targets at the same time and my line speed is say 1,400 bit/s as opposed to 300 with sabnzbd.  Thank you for the time that it takes to read and answer these questions. 


And just to add, you can select how many connections you use in the "Servers" section.
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 8th, 2010, 2:18 pm

This depends on your Usenet provider.
Lately there has been a marketing war where they compete about the amount of supported connections.
A good value is something between 8 and 15.
You may have to experiment a bit, as the behavior varies.
There not need to go above 20, which usually will decrease the total speed.
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Re: Download Failed Out of your Server's Retention

Postby LordDusk » October 10th, 2010, 4:46 pm

I've got the EXACT same problem, happened twice to me today, he downloads everything ( 10gb ) and when he downloads the last mb he goes beserk on me, errors everywhere, and than that dreaded skull

Download Failed - Out of server's retention?

and the files are 2 hours old...


Version: 0.5.4 Final
OS: Win 7 x64 Pro
Install-type: Win Installer
Skin (if applicable): Plush
Firewall Software: Win Firewall
Are you using IPV6?: yes
Is the issue reproducible?: yes



Log files  +Debug
Code: Select all
2010-10-10 21:58:25,388::DEBUG::[decoder:92] Decoding <Article: article=4Sw553OM2fYsU7DaTj7@JBinUp.local, bytes=392601, partnum=197, art_id=None>
2010-10-10 21:58:25,486::DEBUG::[__init__:649] Saving data for SABnzbd_nzo_isemwh in C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_nzo_isemwh
2010-10-10 21:58:25,869::INFO::[assembler:117] Decoding D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part65.rar yenc
2010-10-10 21:58:25,869::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_nzo_isemwh removed
2010-10-10 21:58:25,869::ERROR::[assembler:126] Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part65.rar
2010-10-10 21:58:25,871::INFO::[nzbqueue:92] Saving queue
2010-10-10 21:58:25,871::DEBUG::[__init__:649] Saving data for queue9.sab in C:\Users\Tim\AppData\Local\sabnzbd\cache\queue9.sab
2010-10-10 21:58:25,957::INFO::[postproc:134] Saving postproc queue
2010-10-10 21:58:25,959::DEBUG::[__init__:649] Saving data for postproc1.sab in C:\Users\Tim\AppData\Local\sabnzbd\cache\postproc1.sab
2010-10-10 21:58:25,974::INFO::[postproc:243] Starting PostProcessing on "TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199 => Repair:False, Unpack:False, Delete:True, Script:None
2010-10-10 21:58:25,976::DEBUG::[config:588] Missing configuration item categories,a.b.games
2010-10-10 21:58:25,976::INFO::[misc:822] Creating directories: D:\Download\Complete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1
2010-10-10 21:58:25,979::ERROR::[misc:824] Failed making (D:\Download\Complete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1)
2010-10-10 21:58:25,980::INFO::[misc:825] Traceback:
Traceback (most recent call last):
  File "sabnzbd\postproc.pyo", line 366, in run
  File "sabnzbd\misc.pyo", line 1337, in renamer
WindowsError: [Error 123] The filename, directory name, or volume label syntax is incorrect
2010-10-10 21:58:25,982::ERROR::[postproc:369] Error renaming "D:\Download\Complete\_UNPACK_"TFUClub.net - SRDR2-3oct10.par2" yEnc (1" to "D:\Download\Complete\_FAILED_"TFUClub.net - SRDR2-3oct10.par2" yEnc (1"
2010-10-10 21:58:25,983::INFO::[postproc:370] Traceback:
Traceback (most recent call last):
  File "sabnzbd\postproc.pyo", line 366, in run
  File "sabnzbd\misc.pyo", line 1337, in renamer
WindowsError: [Error 123] The filename, directory name, or volume label syntax is incorrect
2010-10-10 21:58:26,266::INFO::[postproc:466] Cleaning up "TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199
2010-10-10 21:58:26,355::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_1ga3xe removed
2010-10-10 21:58:26,357::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_ehghz- removed
2010-10-10 21:58:26,358::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article__zbh9y removed
2010-10-10 21:58:26,358::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_ucxoln removed
2010-10-10 21:58:26,358::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_b_4mje removed
2010-10-10 21:58:26,359::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_onumce removed
2010-10-10 21:58:26,361::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_hmizur removed
2010-10-10 21:58:26,361::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_aulp92 removed
<Snip>
2010-10-10 21:58:58,470::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_pybl7d removed
2010-10-10 21:58:58,470::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_pr-jhd removed
2010-10-10 21:58:58,470::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_2vf_8x removed
2010-10-10 21:58:58,470::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_yfqowq removed
2010-10-10 21:58:58,470::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article__4c4m0 removed
2010-10-10 21:58:58,471::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_qwj1nr removed
2010-10-10 21:58:58,471::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_o6g3zo removed
2010-10-10 21:58:58,473::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_u_whch removed
2010-10-10 21:58:58,473::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_hagyvl removed
2010-10-10 21:58:58,473::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_7djhwd removed
2010-10-10 21:58:58,473::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_gy9n7l removed
2010-10-10 21:58:58,473::INFO::[__init__:702] C:\Users\Tim\AppData\Local\sabnzbd\cache\SABnzbd_article_ov2rda removed
2010-10-10 21:58:58,473::INFO::[postproc:134] Saving postproc queue
2010-10-10 21:58:58,476::INFO::[downloader:724] Thread 2@newszilla6.xs4all.nl:119: forcing disconnect
2010-10-10 21:58:58,476::DEBUG::[__init__:649] Saving data for postproc1.sab in C:\Users\Tim\AppData\Local\sabnzbd\cache\postproc1.sab
2010-10-10 21:58:58,480::INFO::[downloader:357] Post-processing finished, resuming download
2010-10-10 21:58:58,578::INFO::[downloader:724] Thread 3@newszilla6.xs4all.nl:119: forcing disconnect
2010-10-10 21:58:58,678::INFO::[downloader:724] Thread 1@newszilla6.xs4all.nl:119: forcing disconnect
2010-10-10 21:58:58,779::INFO::[downloader:724] Thread 1@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:58,881::INFO::[downloader:724] Thread 3@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:58,982::INFO::[downloader:724] Thread 2@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:59,082::INFO::[downloader:724] Thread 6@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:59,186::INFO::[downloader:724] Thread 5@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:59,286::INFO::[downloader:724] Thread 4@newsreader1.eweka.nl:119: forcing disconnect
2010-10-10 21:58:59,385::INFO::[downloader:724] Thread 6@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,486::INFO::[downloader:724] Thread 4@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,585::INFO::[downloader:724] Thread 8@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,686::INFO::[downloader:724] Thread 1@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,786::INFO::[downloader:724] Thread 2@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,885::INFO::[downloader:724] Thread 7@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:58:59,986::INFO::[downloader:724] Thread 3@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:59:00,085::INFO::[downloader:724] Thread 5@reader.ipv6.xsnews.nl:119: forcing disconnect
2010-10-10 21:59:00,186::INFO::[downloader:724] Thread 7@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,286::INFO::[downloader:724] Thread 5@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,385::INFO::[downloader:724] Thread 2@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,486::INFO::[downloader:724] Thread 6@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,585::INFO::[downloader:724] Thread 4@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,686::INFO::[downloader:724] Thread 3@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,786::INFO::[downloader:724] Thread 8@news.lightningusenet.com:119: forcing disconnect
2010-10-10 21:59:00,885::INFO::[downloader:724] Thread 1@news.lightningusenet.com:119: forcing disconnect


Started getting this after i upgraded from 0.5.3 to 0.5.4


In connection tab these are my errors :

Code: Select all
 2010-10-10 21:49:44,015
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.par2
2010-10-10 21:50:04,707
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part49.rar
2010-10-10 21:50:29,394
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part50.rar
2010-10-10 21:51:01,908
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part51.rar
2010-10-10 21:51:34,105
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part52.rar
2010-10-10 21:52:07,026
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part53.rar
2010-10-10 21:52:35,075
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part54.rar
2010-10-10 21:53:00,173
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part55.rar
2010-10-10 21:54:09,164
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part57.rar
2010-10-10 21:54:39,582
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part58.rar
2010-10-10 21:55:09,309
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part59.rar
2010-10-10 21:55:45,882
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part56.rar
2010-10-10 21:55:48,122
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part60.rar
2010-10-10 21:56:17,974
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part61.rar
2010-10-10 21:56:55,628
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part62.rar
2010-10-10 21:57:39,730
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part63.rar
2010-10-10 21:58:08,286
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part64.rar
2010-10-10 21:58:25,869
ERROR:
Disk error on creating file D:\Download\Incomplete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1.199\TFUClub.net - SRDR2-3oct10.part65.rar
2010-10-10 21:58:25,979
ERROR:
Failed making (D:\Download\Complete\"TFUClub.net - SRDR2-3oct10.par2" yEnc (1)
2010-10-10 21:58:25,982
ERROR:
Error renaming "D:\Download\Complete\_UNPACK_"TFUClub.net - SRDR2-3oct10.par2" yEnc (1" to "D:\Download\Complete\_FAILED_"TFUClub.net - SRDR2-3oct10.par2" yEnc (1"
Last edited by LordDusk on October 10th, 2010, 4:57 pm, edited 1 time in total.
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 11th, 2010, 3:14 am

It looks like you managed to get double quotes into the NZB name.
Windows doesn't accept that.
How did you do this?
In other words, how did you get this NZB into SABnzbd?
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Re: Download Failed Out of your Server's Retention

Postby LordDusk » October 11th, 2010, 5:27 am

Well, just got the error AGAIN, and the nzb just got it from nzbindex, and double clicked it when downloaded...
The weird thing is, he downloads all the parts, and when he starts to unpack, all hell breaks loose... And there are no " "  to see in the incomplete folder....

also the weirdest of al this is, i added the same nzb to another nzbdownloader, and he downloads just fine....

edit : checked 4 nzb's, 2 of which failed, and 2 which succeeded, all 4 contain ;quot; before the articles... :S
'

edit 2 : got a temp. fix for this, but it's not something i'm very fond off...
( just let it download and turn repair unpack and delete off )
Last edited by LordDusk on October 11th, 2010, 5:48 am, edited 1 time in total.
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 11th, 2010, 6:09 am

Can you email one of more of these NZBs to bugs at sabnzbd.org ?
The logging seems to complain about the name of the NZB,
not the content of the NZB.
I would like to know exactly how you get the NZBs into SABnzbd.
Do you download them to disk and let SABnzbd pick them from the watched folder?
Do you use a third-party utility like nzbdStatus (Firefox-addon) to send them directly to SABnzbd?
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Re: Download Failed Out of your Server's Retention

Postby LordDusk » October 11th, 2010, 6:11 am

shypike wrote:Can you email one of more of these NZBs to bugs at sabnzbd.org ?
The logging seems to complain about the name of the NZB,
not the content of the NZB.
I would like to know exactly how you get the NZBs into SABnzbd.
Do you download them to disk and let SABnzbd pick them from the watched folder?
Do you use a third-party utility like nzbdStatus (Firefox-addon) to send them directly to SABnzbd?



I use google chrome to download them, and let them automatically open.
Let me send them to you.
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 11th, 2010, 6:17 am

LordDusk wrote:and let them automatically open.


Did you let the SABnzbd installer register the NZB extension?
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Re: Download Failed Out of your Server's Retention

Postby LordDusk » October 11th, 2010, 6:18 am

shypike wrote:
LordDusk wrote:and let them automatically open.


Did you let the SABnzbd installer register the NZB extension?



yup, checked all 4 options when installing

sent the nzb's
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Re: Download Failed Out of your Server's Retention

Postby shypike » October 11th, 2010, 6:20 am

I suspect the problem is in the combination of Chrome and SABnzbd
and not in the NZB itself.
What happens if you download such an NZB to disk
and then enter it manually to SABnzbd?
Or use Firefox or IE for a change?
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Re: Download Failed Out of your Server's Retention

Postby LordDusk » October 11th, 2010, 6:22 am

shypike wrote:I suspect the problem is in the combination of Chrome and SABnzbd
and not in the NZB itself.
What happens if you download such an NZB to disk
and then enter it manually to SABnzbd?
Or use Firefox or IE for a change?




same thing happens, and a friend of mine, has the EXACT same problem but uses IE and she adds the nzb link into sabnzbd manually
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Re: Download Failed Out of your Server's Retention

Postby Cavalier » October 11th, 2010, 7:29 am

I've had this happen to me. But it only occurs when i try to use an nzb from a particulr poster. I've realised that he posts using JCBinup and also uses it to create the nzb.

Whenever i now want to download a post from him, I ignore his nzb and create my own using Newsleecher and SAB then downloads it ok.

It's just a thought but maybe nzb's created with JCBinup might not be 100% compatable?

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Re: Download Failed Out of your Server's Retention

Postby shypike » October 11th, 2010, 9:57 am

The logging clearly shows SABnzbd trying to make nonsense folders.
This is not due to the content of the NZB, but its own file name.
With what I know now, I don't have a clue about what goes wrong.
What I need is a "debug" level logging of what happens when the NZB enters the queue.

Just checking: is this a case of using an NZB to download another NZB?
(SABnzbd will automatically send the downloaded NZB to the queue.)
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