Support Forum

I contacted Astraweb and their reply is as follows:-

Your prepaid block account has run out of gigs and cannot be used further until more gigs are added.
Please log into our website and click on "Add Credits" to add more gigs.

I have noticed that if I I go to the connections and hit the "Unblock" button it then squirts down maybe 1-2 Mb of data and then aborts

How do I lower the number of connections to 1?

It appears to start to download before the message shows maybe 2% of a 155MB file. After 10 minutes it tries to re-connect and then same warning.
I tried the test message and found that it does the same - downloads 4% and aborts

I select file to download in NZB Finder. In SABnzbd the file starts to download, but after about 30 secs aborts with a warning symbol at the top of the screen and a warning message “Failed login for server eu astraweb [502 Authentication Failed]” displayed under the download list.

Using SABnzbd 4.5.1 on a Windows 11 (64-bit operating system) - Lenovo laptop. I’m not very technical (also now 80) and have been using the system for several years without any problems. 2 days ago I was using SABnzbd and had completed several small downloads, when it suddenly stopped and issued the...