"Disk error on creating file ..."

[Dekthro]

I'm receiving these errors when I try to download these two NZBs. I've been running SAB with Sickbeard for a while, and this is the first time I've ever had issues. There is PLENTY of space, I've everything else is downloading fine. I've also imported the NZB manually (as opposed to having Sickbeard do it).

http://pastebin.com/G00seDKA

Windows 7
SABnzbd Version: 0.6.15
Default skin
No fire wall

Thanks!

[shypike]

It looks like your paths are too long.
Change the max path element size.
It's a bit cumbersome, but described here: http://wiki.sabnzbd.org/configure-special
Item folder_max_length, set it to 64.

If you would like to avoid long titles coming from RSS, you might set item rss_filenames to 1.

[DrPsyche]

Hello,

When I go to the wiki page you mentioned, I get a message: Your version of SABnzbd is no longer supported. But I have the latest version. What can be the issue with it? Can it be connected with the cookies? Thanks.

[safihre]

No, you dont use the latest version. Try updating, as it suggests. You should be using 2.3.9.
If you are on Ubuntu or other Linux, follow the guides

[Pizzimperfect]

I'm also intermittently seeing this error.
My folder max length is set to 64, and i'm on version 2.3.9 on Sabnzbd.
My instance is running on a Synology 418play in Docker.

If I clear the error, it seems to work as normal.

Any advice? Thank you

[sander]

post the log, via pastebin. Otherwise it's hard to say anything useful.

[Pizzimperfect]

Thanks Sander. Is there a particular way to obtain the log? Or is it just Status/Interface > Show Logging?
Would you want the entire log contents?

Sorry if this is basic. Haven't had to do this before!

Thank you

[Pizzimperfect]

Ah, new users are not allowed to post links apparently.. It won't let me. I've PM'd you.

[sander]

Ah, new users are not allowed to post links apparently.. It won't let me. I've PM'd you.

Correct. But you can always say ... pastebin com zz8418mN

So: https://pastebin.com/zz8418mN

... which says:

Code: Select all

2019-07-22 11:34:01,999::ERROR::[assembler:101] Disk error on creating file /incomplete-downloads/Enter.the.Dragon.remastered.1973.internal.1080p.BluRay.x264-qrus/enter.the.dragon.remastered.1973.internal.1080p.bluray.x264-qrus.r18
2019-07-22 11:34:02,149::INFO::[assembler:103] Traceback:
Traceback (most recent call last):
  File "/opt/sabnzbd/sabnzbd/assembler.py", line 93, in run
    filepath = self.assemble(nzf, filepath)
  File "/opt/sabnzbd/sabnzbd/assembler.py", line 180, in assemble
    fout.write(data)
IOError: [Errno 12] Cannot allocate memory

So not only "Disk error on creating file" but also "IOError: [Errno 12] Cannot allocate memory". And mabye/probably related.

What happens if you reboot your NAS, and do a fresh new download of that same NZB?

[Pizzimperfect]

It’s the first time I’ve seen the memory related error. If I resume the download, it continues without issue. It’s just that every few days, I get the ‘error creating file’ error.
It’s not so much an issue resuming the download of course, just not sure if there’s an underlying problem causing the error.