Failed download handling issue from Sonarr

[kevindd992002]

This is a continuation of this issue: http://forums.sabnzbd.org/viewtopic.php?f=2&t=17599

And here's my post on Sonarr's side: https://forums.sonarr.tv/t/failed-downl ... lem/955/69

Here's the excerpt of the logs from Sonarr:

15-10-29 13:32:18.3|Debug|SabnzbdProxy|Url: http://localhost:8080/api?mode=history& ... utput=json
15-10-29 13:32:18.4|Trace|SabnzbdProxy|Response: {"status":true}

15-10-29 20:21:13.7|Debug|SabnzbdProxy|Url: http://localhost:8080/api?mode=history& ... utput=json
15-10-29 20:21:13.8|Trace|SabnzbdProxy|Response: {"status":true}

It seems that Sonarr tried to delete the failed download and SAB responded with a Status:True which in reality is not the case as the failed download is still in the history of SAB.

By the way, this also happens with CouchPotato so it's more than probable that the problem is on SAB itself.

Any thoughts?

[shypike]

Have you tried 0.8.0beta1?
We won't be solving any problem in 0.7.20

[kevindd992002]

Have you tried 0.8.0beta1?
We won't be solving any problem in 0.7.20

Not yet, I'll try that then. Are there no options in the interface to have SAB automatically update to beta builds?

[shypike]

Are there no options in the interface to have SAB automatically update to beta builds?

No, we support too many platforms to create a universal solution.

[kevindd992002]

So I'm using the latest version of SAB (1.0) and I still get this problem randomly. Again, the error is "Failed to remove nzo from postproc queue (id) SABnzbd_nzo_l4tau6". And as troubleshooted before, it is clear that Sonarr was able to send the command to delete the failed download from the queue but SAB is the one having the failed attempt to delete it from the queue.

[shypike]

Do you happen to have the relevant SABnzbd debug logging of the event?
Or can you create it?

[kevindd992002]

Can I just simply click "show logging" and give you the file that I get from there? My logging level is set to "+Debug" from the beginning anyway (is this practice fine or should just keep at errors/warning?).

I can never recreate this issue. It is happening randomly but mostly when a whole season (multiple episodes) is being downloaded by SAB/Sonarr. This is true for series like Daredevil, House of Cards, etc. wherein they all give all the episodes of one season in one go.

[shypike]

If you can download the log, just after the warning appears, that would be nice.
Please email to [email protected]

[kevindd992002]

Sent

[shypike]

Looks like some race condition.
Should be fixable in 1.0.1

[kevindd992002]

Yup which was the original possible cause when this thread was started. Is there an ETA to 1.0.1?

[shypike]

When we manage to solve the OSX El Capitan issue (doesn't start for some people unless they disable GateKeeper).
Tricky now that 10.11.4 has just been released.

[kevindd992002]

Ok, sounds good. Thanks!

[kevindd992002]

I understand about the race condition and is probably due to multiple downloads but I'm having this same issue with just a single download.

Sab but Sab sees the sample release as "aborted, cannot be completed" this time around. Sonarr detects this as a failed download, gets automatically removed and blacklisted from Sonarr's queue but it remains in Sab's history. I've tried it twice already with the same results. This seems to be the problem on the old thread that I posted here. Here are the trace logs:

Sonarr: https://www.dropbox.com/s/le73zf0af06x6 ... r.zip?dl=0
Sab: https://www.dropbox.com/s/4cyw51h4f4skz ... d.log?dl=0

The release name is "Scorpion.S02E21.1080p.HDTV.X264-DIMENSION-Obfuscated"

[kevindd992002]

There's a specific log entry saying this:

2016-03-30 08:08:28,153::INFO::[misc:1283] Cannot remove folder \?\D:\raw\Default\Scorpion.S02E21.1080p.HDTV.X264-DIMENSION-Obfuscate__ADMIN__

What could be causing this error?

I also don't understand why that log is pointing to the "D:\raw\Default" folder. That folder is my temporary download folder set in Sab. I have a "TV" category set that has a folder path of "D:\raw\TV" and Sonarr is pointing to that category. As I understand, if a download in Sab is set to the TV category, it's temporary download folder would be whatever folder path set for that category and in this case "D:\raw\TV", correct?

Is the default logging level of Sab set to "errors/warning" only?