Downloads Failing to Complete

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  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
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  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
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wintermute
Newbie
Newbie
Posts: 8
Joined: January 16th, 2017, 7:59 am

Downloads Failing to Complete

Post by wintermute »

Version: 2.1.0RC1 [1968584]
OS: Ubuntu 16.04.2 LTS
Install-type: linux repository
Skin (if applicable): (Ex: Default, Plush, Smpl)
Firewall Software: none
Are you using IPV6? no
Is the issue reproducible? yes

For whatever reason I'm not able to complete downloads for one of two reasons:

1) The job stops downloading at 98% or 100% and stays stuck in the queue.
2) The job finishes downloading, starts to unpack and everything freezes.

I hadn't had problems in quite a while with this set up and nothing had changed.

I have tried updating linux and sabnzbd.
I've also tried restarting sab, deleting everything in the incomplete folder, and trying again.

I'm not sure what the cause is here, I'm hoping someone smarter than I can assist.

Thank you in advance.
wintermute
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Newbie
Posts: 8
Joined: January 16th, 2017, 7:59 am

Re: Downloads Failing to Complete

Post by wintermute »

I've also tried completely uninstalling sab, wiping out the sab directory in my home directory, and starting over to no avail.
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safihre
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Posts: 5362
Joined: April 30th, 2015, 7:35 am
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Re: Downloads Failing to Complete

Post by safihre »

Can you turn on Debug logging in the Status window? And then when it happens again, get the log by clicking Show Logging in the Status window?
This will include an anonymized copy of your settings so we know what is going on.
If you share it here or send it to [email protected] we can take a look at it!
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
wintermute
Newbie
Newbie
Posts: 8
Joined: January 16th, 2017, 7:59 am

Re: Downloads Failing to Complete

Post by wintermute »

Email sent.
wintermute
Newbie
Newbie
Posts: 8
Joined: January 16th, 2017, 7:59 am

Re: Downloads Failing to Complete

Post by wintermute »

Here is a log taken after the server has been running for several hours with the same download stuck unpacking.
https://paste.ee/p/1pPH4
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