Sabnzbd not picking up nzbs in watched folder, not adding downloads

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urbanriot
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Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 12th, 2018, 6:49 pm

Sabnzbd 2.3.3 was working fine, no issues, just sitting there idle since my last download last night.

A few nzb files were added to the watched folder, went about my business, came back later and my downloads hadn't started. Restarted sabnzbd and no change. Initiated a Queue Repair and restart, no change. The queue stays empty.

Things I've tried:
- Restarted
- Queue Repair
- Changed watched folder to a folder on another drive
- Manually added nzb file (doesn't get listed)
- Paused and unpaused
- Made sure download speed was 100%

There's no warnings. No indication that anything is wrong.

Please help! Thanks in advance!

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sander
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by sander » May 13th, 2018, 3:21 am

The usual suspects are:

No working newsserver connection (check with Test Server)
Nothing in the Download queue
SABnzbd paused by user in GUI
SABnzbd's schedule set to paused
Individual downloads paused

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safihre
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by safihre » May 13th, 2018, 4:13 am

And maybe double check if the Watched folder is readable for SABnzbd.
You can also enable +Debug logging in the Status and Interface settings window and then in the main menu (the hamburger icon) click 'Scan watched folder now'.
Does it add downloads then?
Otherwise download the log and check near the end (above the copy of the settings) if it shows any errors.

urbanriot
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 11:24 am

Thanks for the responses guys.

In response to sander:
- the servers are working fine, but even if they weren't the software would still pickup my nzbs
- nothing in the download queue is actually my problem, the nzbs are not getting into my download queue!
- SABnzbd is not paused as per above
- SABnzbd does not have any schedules
- no individual downloads are paused as there aren't any

In response to safihre:
- the watched folder is actually on a FAT drive (RAMDrive) but also I tried moving it to another folder as a test, no change
- i'll try debug logging, thanks, will update shortly
- scanning watched folder doesn't add the nzbs (as per above)
- no logs with regular (not debug mode)

urbanriot
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 12:34 pm

I set logging to +Debug but there's nothing logged because it's not taking in new files. I manually uploaded an .NZB file and set it to 'Force' status and nothing happened. It's not in my queue.

urbanriot
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 12:39 pm

If I trigger a 'retry all failed' it will try and retry all failed. It just won't process new downloads.

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sander
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by sander » May 13th, 2018, 12:42 pm

urbanriot wrote:
May 13th, 2018, 11:24 am
Thanks for the responses guys.

In response to sander:
- the servers are working fine, but even if they weren't the software would still pickup my nzbs
- nothing in the download queue is actually my problem, the nzbs are not getting into my download queue!
- SABnzbd is not paused as per above
- SABnzbd does not have any schedules
- no individual downloads are paused as there aren't any
Ah, now I see. Based on your quote "came back later and my downloads hadn't started. ", I thought they were in the Download queue.

My advice was for "In Download queue, but not downloading"

Sorry for the misunderstanding.

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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 12:44 pm

I shut down sabnzbd, turned it back on, scanned my watch folder, attempted to add an nzbd file, and this is what I see:

Code: Select all

2018-05-13 13:38:20,631::INFO::[SABnzbd:1152] --------------------------------
2018-05-13 13:38:20,632::INFO::[SABnzbd:1153] SABnzbd.exe-2.3.3 (rev=1f04343a4d9453050d6c36087ee2e2fd6c5eee32)
2018-05-13 13:38:20,632::INFO::[SABnzbd:1154] Full executable path = X:\Sabnzbd\SABnzbd.exe
2018-05-13 13:38:20,635::INFO::[SABnzbd:1160] Platform = Windows-8.1-6.3.9600 (win64)
2018-05-13 13:38:20,635::INFO::[SABnzbd:1165] Python-version = 2.7.14 (v2.7.14:84471935ed, Sep 16 2017, 20:25:58) [MSC v.1500 64 bit (AMD64)]
2018-05-13 13:38:20,635::INFO::[SABnzbd:1166] Arguments = X:\Sabnzbd\SABnzbd.exe
2018-05-13 13:38:20,637::INFO::[SABnzbd:1171] Preferred encoding = cp1252
2018-05-13 13:38:20,637::INFO::[SABnzbd:1181] SSL version = OpenSSL 1.0.2k  26 Jan 2017
2018-05-13 13:38:20,637::INFO::[SABnzbd:1188] Loaded additional certificates from X:\Sabnzbd\cacert.pem
2018-05-13 13:38:21,463::DEBUG::[SABnzbd:1195] Available certificates: {'x509': 144, 'x509_ca': 142, 'crl': 0}
2018-05-13 13:38:21,463::DEBUG::[SABnzbd:1202] My local IPv4 address = 
2018-05-13 13:38:21,573::DEBUG::[SABnzbd:1208] My public IPv4 address = 
2018-05-13 13:38:21,575::DEBUG::[SABnzbd:1216] Could not determine my IPv6 address
2018-05-13 13:38:21,592::DEBUG::[SABnzbd:1222] CPU Pystone available performance = 60803
2018-05-13 13:38:21,592::DEBUG::[SABnzbd:1227] CPU model = Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz
2018-05-13 13:38:21,592::INFO::[SABnzbd:1229] Read INI file C:\Users\urbanriot\AppData\Local\sabnzbd\sabnzbd.ini
2018-05-13 13:38:21,595::DEBUG::[__init__:982] [sabnzbd\rss.pyo.__init__] Loading data for rss_data.sab from X:\SABnzbd\_admin\rss_data.sab
2018-05-13 13:38:21,596::DEBUG::[__init__:982] [sabnzbd\bpsmeter.pyo.read] Loading data for totals10.sab from X:\SABnzbd\_admin\totals10.sab
2018-05-13 13:38:21,598::DEBUG::[bpsmeter:180] Read quota q=0.0 l=0.0 reset=0
2018-05-13 13:38:21,598::DEBUG::[downloader:164] Initializing downloader/decoder
2018-05-13 13:38:21,599::INFO::[postproc:100] Loading postproc queue
2018-05-13 13:38:21,599::DEBUG::[__init__:982] [sabnzbd\postproc.pyo.load] Loading data for postproc2.sab from X:\SABnzbd\_admin\postproc2.sab
2018-05-13 13:38:21,601::DEBUG::[__init__:982] [sabnzbd\nzbqueue.pyo.read_queue] Loading data for queue10.sab from X:\SABnzbd\_admin\queue10.sab
2018-05-13 13:38:21,602::DEBUG::[__init__:982] [sabnzbd\dirscanner.pyo.__init__] Loading data for watched_data2.sab from X:\SABnzbd\_admin\watched_data2.sab
2018-05-13 13:38:21,605::DEBUG::[__init__:982] [sabnzbd\rating.pyo.__init__] Loading data for Rating.sab from X:\SABnzbd\_admin\Rating.sab
2018-05-13 13:38:21,605::INFO::[__init__:985] [sabnzbd\rating.pyo.__init__] X:\SABnzbd\_admin\Rating.sab missing
2018-05-13 13:38:21,605::DEBUG::[scheduler:180] Scheduling RSS interval task every 60 min (delay=23)
2018-05-13 13:38:21,605::DEBUG::[scheduler:192] Scheduling VersionCheck on day 3 at 1:54
2018-05-13 13:38:21,605::INFO::[scheduler:207] Setting schedule for midnight BPS reset
2018-05-13 13:38:21,605::DEBUG::[__init__:598] PAUSED_ALL inactive
2018-05-13 13:38:21,605::INFO::[__init__:349] All processes started
2018-05-13 13:38:21,607::INFO::[SABnzbd:284] Web dir is X:\Sabnzbd\interfaces\Plush
2018-05-13 13:38:21,607::INFO::[SABnzbd:284] Web dir is X:\Sabnzbd\interfaces\Config
2018-05-13 13:38:21,612::INFO::[config:853] Writing settings to INI file C:\Users\urbanriot\AppData\Local\sabnzbd\sabnzbd.ini
2018-05-13 13:38:21,634::DEBUG::[sabtray:185] SysTray uses codepage 1252
2018-05-13 13:38:21,635::INFO::[SABnzbd:408] SABYenc module (v3.3.5)... found!
2018-05-13 13:38:21,635::INFO::[SABnzbd:425] Cryptography module (v2.2.2)... found!
2018-05-13 13:38:21,635::INFO::[SABnzbd:430] par2 binary... found (X:\Sabnzbd\win\par2\par2.exe)
2018-05-13 13:38:21,635::INFO::[SABnzbd:435] MultiPar binary... found (X:\Sabnzbd\win\par2\multipar\par2j64.exe)
2018-05-13 13:38:21,635::INFO::[SABnzbd:440] UNRAR binary... found (X:\Sabnzbd\win\unrar\x64\UnRAR.exe)
2018-05-13 13:38:21,637::INFO::[SABnzbd:455] unzip binary... NOT found!
2018-05-13 13:38:21,637::INFO::[SABnzbd:458] 7za binary... found (X:\Sabnzbd\win\7zip\7za.exe)
2018-05-13 13:38:21,638::INFO::[SABnzbd:1384] Starting web-interface on 0.0.0.0:8080
2018-05-13 13:38:21,640::INFO::[_cplogging:219] [13/May/2018:13:38:21] ENGINE Bus STARTING
2018-05-13 13:38:21,869::INFO::[_cplogging:219] [13/May/2018:13:38:21] ENGINE Serving on http://0.0.0.0:8080
2018-05-13 13:38:21,871::INFO::[_cplogging:219] [13/May/2018:13:38:21] ENGINE Bus STARTED
2018-05-13 13:38:21,871::INFO::[SABnzbd:1422] Starting SABnzbd.exe-2.3.3
2018-05-13 13:38:21,871::DEBUG::[__init__:360] Starting postprocessor
2018-05-13 13:38:21,871::DEBUG::[__init__:363] Starting assembler
2018-05-13 13:38:21,872::INFO::[postproc:187] Completed Download Folder N:\Downloads\_SabNZB is not on FAT
2018-05-13 13:38:21,872::DEBUG::[__init__:366] Starting downloader
2018-05-13 13:38:21,874::DEBUG::[scheduler:219] Starting scheduler
2018-05-13 13:38:21,875::DEBUG::[__init__:371] Starting dirscanner
2018-05-13 13:38:21,877::INFO::[dirscanner:330] Dirscanner starting up
2018-05-13 13:38:21,878::DEBUG::[__init__:376] Starting urlgrabber
2018-05-13 13:38:21,878::INFO::[urlgrabber:82] URLGrabber starting up
2018-05-13 13:38:21,880::DEBUG::[__init__:1174] Test IPv6: Disabling IPv6, because it looks like it's not available. Reason: <class 'socket.gaierror'>
2018-05-13 13:38:21,881::DEBUG::[downloader:410] External IPv6 test result: False
2018-05-13 13:38:21,973::DEBUG::[downloader:414] SSL verification test: True
2018-05-13 13:38:22,049::DEBUG::[misc:699] Checked for a new release, cur= 2030399, latest= 2030399 (on https://sabnzbd.org/downloads.html), latest_test= 0 (on https://sabnzbd.org/downloads.html)
2018-05-13 13:38:22,049::INFO::[zconfig:64] No Bonjour/ZeroConfig support installed
2018-05-13 13:38:22,921::DEBUG::[notifier:239] Cannot register with Growl [Errno 10061] No connection could be made because the target machine actively refused it
2018-05-13 13:38:25,203::INFO::[panic:209] Launching browser with http://127.0.0.1:8080/sabnzbd
2018-05-13 13:42:07,355::DEBUG::[sorting:527] Found Movie (Movie Name (2009))
2018-05-13 13:42:22,049::INFO::[dirscanner:448] Scheduled or manual watched folder scan

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safihre
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by safihre » May 13th, 2018, 3:03 pm

Go in Config > Folders and use the "Browse" next to the Watched Folder to browse to the folder you are downloading the NZB's to. Maybe go up/down the folders a bit to make sure it's correct.
Then enable Advanced Settings and check "Watched Folder Scan Speed", what is it set to?

urbanriot
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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 4:11 pm

I already changed the watched folder to another folder as a test and that didn't help and I've since set it back. It's definitely set to the right folder, which I can see in the interface as well as the log. I changed it a few more times since then too.

Watched speed is set to 5, but remember I initiated a manual scan and you can see that at the bottom of the log I posted:
2018-05-13 13:42:22,049::INFO::[dirscanner:448] Scheduled or manual watched folder scan

I think there is a bug here... as I said earlier everything was working fine, has been working fine for months, and nothing changed. It just randomly stopped working.

I am wondering if there is a queue database file I can delete that might reset things... ?

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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 13th, 2018, 4:22 pm

I purged everything in the admin folder and that didn't help... hmm...

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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by safihre » May 14th, 2018, 2:57 am

Have you tried a different NZB? Is it really a ".nzb" file? And if you add it manually/directly to SAB, does it work?
It's a strange problem.. If it was broken in the code, I would expect many people reporting problems.
Not sure at the moment how to debug it.

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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by urbanriot » May 14th, 2018, 8:44 am

I just wiped out all instances of sabnzbd and started from scratch and it's all working. Not sure what happened but thanks for trying to help, at least it got me to this point faster :)

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Re: Sabnzbd not picking up nzbs in watched folder, not adding downloads

Post by safihre » May 14th, 2018, 9:18 am

Strange!
Glad it worked somehow.

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