Sabnzbd crashing on qnap

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nis14
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Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 8:33 pm

I'm running version 2.3.6 [190ec0a] on qnap TS-219PII firmware 4.3.3.0724 install using shipera.

During some downloads the I get disconnected from the webpage, what I know so far is:
- I get an Err_Connection_refused on reconnect
- Sabnzbd process isn't running anymore
- I restart using the qnap app centre
- This is in the logs 2019-01-07 11:13:54,514::ERROR::[nzbstuff:1537] Error importing <NzbFile: filename=<HASH>ed7455a.part55.rar, type=None>

Any help on resolving this is appreciated.

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OneCD
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Re: Sabnzbd crashing on qnap

Post by OneCD » January 6th, 2019, 8:41 pm

Hi and welcome to the forum. :)

Can you please post the SAB init log? This can be viewed with:

Code: Select all

cat /var/log/SABnzbdplus.log
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nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 9:01 pm

Thank you, this is the last start

-------------------- start requested --------------------
= Mon Jan 7 11:13:07 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
Already up to date.
* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): OK

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OneCD
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Re: Sabnzbd crashing on qnap

Post by OneCD » January 6th, 2019, 9:24 pm

Can you please post the last few start/stops? I'm trying to see if the stop event is recorded. ;)
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nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 11:12 pm

Can't seem to post it... "New user are not allowed to post links".

nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 11:12 pm

* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): -------------------- stop requested --------------------
= Sun Jan 6 19:45:55 EST 2019
= (SABnzbdplus) is not active
-------------------- start requested --------------------
= Sun Jan 6 19:46:04 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
Already up to date.
* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): OK

-------------------- stop requested --------------------
= Mon Jan 7 10:30:10 EST 2019
= (SABnzbdplus) is not active
-------------------- start requested --------------------
= Mon Jan 7 10:30:17 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
Already up to date.
* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): OK

-------------------- stop requested --------------------
= Mon Jan 7 11:13:00 EST 2019
= (SABnzbdplus) is not active
-------------------- start requested --------------------
= Mon Jan 7 11:13:07 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
Already up to date.
* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): OK

nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 11:12 pm

* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): -------------------- stop requested --------------------
= Sun Jan 6 19:31:03 EST 2019
= (SABnzbdplus) is not active
-------------------- start requested --------------------
= Sun Jan 6 19:31:21 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
From git://github.com/clinton-hall/nzbToMedia
e1fe633..f9f3faf master -> origin/master
* [new tag] 12.0.5 -> 12.0.5
* [new tag] 12.0.2 -> 12.0.2
* [new tag] 12.0.2-rc.1 -> 12.0.2-rc.1
* [new tag] 12.0.3 -> 12.0.3
* [new tag] 12.0.3-rc.1 -> 12.0.3-rc.1
* [new tag] 12.0.4 -> 12.0.4
* [new tag] 12.0.4-rc.1 -> 12.0.4-rc.1
* [new tag] 12.0.5-rc.1 -> 12.0.5-rc.1
Updating e1fe633..f9f3faf
Fast-forward
.bumpversion.cfg | 2 +-
README.md | 2 +-
TorrentToMedia.py | 2 +-
cleanup.py | 45 +++++++++++++++++++++++++++++++++++++++++----
core/__init__.py | 2 +-
core/auto_process/movies.py | 5 ++++-
core/version_check.py | 2 +-
nzbToMedia.py | 2 +-
setup.py | 2 +-
9 files changed, 52 insertions(+), 12 deletions(-)

nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 11:13 pm

before that it looks like an upgrade...

create mode 100644 libs/win/test_path.py
delete mode 100644 libs/xdg/BaseDirectory.py
delete mode 100644 libs/xdg/DesktopEntry.py
delete mode 100644 libs/xdg/Exceptions.py
delete mode 100644 libs/xdg/IconTheme.py
delete mode 100644 libs/xdg/IniFile.py
delete mode 100644 libs/xdg/Locale.py
delete mode 100644 libs/xdg/Menu.py
delete mode 100644 libs/xdg/MenuEditor.py
delete mode 100644 libs/xdg/Mime.py
delete mode 100644 libs/xdg/RecentFiles.py
delete mode 100644 libs/xdg/__init__.py
delete mode 100644 libs/xdg/util.py
delete mode 100644 libs/yaml/__init__.py
delete mode 100644 libs/yaml/representer.py
delete mode 100644 libs/yaml/resolver.py
delete mode 100644 libs/yaml/scanner.py

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OneCD
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Re: Sabnzbd crashing on qnap

Post by OneCD » January 6th, 2019, 11:45 pm

nis14 wrote:
January 6th, 2019, 11:12 pm
-------------------- start requested --------------------
= Sun Jan 6 19:46:04 EST 2019
= (SABnzbdplus) is not active
* updating (SABnzbdplus): OK
Already up to date.
* updating (nzbToMedia): OK
Already up to date.
* stopping (SABnzbdplus) with SIGTERM: stopped OK in 0 seconds
* starting (SABnzbdplus): OK
That "stopping" line shouldn't be there. Your init log shows that it's repeated each time SAB is supposed to be starting. ???

What version is your SABnzbd QPKG? This is shown in your QTS App Center.
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nis14
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 6th, 2019, 11:52 pm

In App Center is says SABnzbdplus 180909.... I installed it with shirpa

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OneCD
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Re: Sabnzbd crashing on qnap

Post by OneCD » January 6th, 2019, 11:58 pm

Yup, that's the latest one.

Can you please download and run the newest sherpa script and use it to reinstall SAB?
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Re: Sabnzbd crashing on qnap

Post by OneCD » January 7th, 2019, 12:01 am

Just had a thought: are you running two instances of SAB?
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Re: Sabnzbd crashing on qnap

Post by nis14 » January 7th, 2019, 12:18 am

I've recently reinitialised the NAS and fresh installed SAB so shouldn't be running two...

Only one process running
[~] # ps ax | grep -i sabnzbd | grep -v grep
14328 admin 61964 S /opt/bin/python2.7 SABnzbd.py --daemon --config-file /share/MD0_DATA/.qpkg/SABnzbdplus/config/config.ini --browser 0 --pidfile /tm

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Re: Sabnzbd crashing on qnap

Post by nis14 » January 7th, 2019, 12:22 am

I've updated SAb

[/share/Public] # curl -ksO https://raw.githubusercontent.com/onecd ... /sherpa.sh && chmod +x sherpa.sh
[/share/Public] # ./sherpa.sh SABnzbd
sherpa.sh (190106)

[ done ] downloaded sherpa package list
[ done ] downloaded QPKG (SABnzbdplus_180909.qpkg)
[ done ] updated Entware package list
[ done ] no IPKGs are required
[ done ] downloaded & installed (PIP modules)
[ done ] daemon stopped (sabnzbd.sh)
[ done ] created 'SABnzbdplus' settings backup
[ done ] uninstalled QPKG 'SABnzbdplus'
[ done ] installed QPKG (SABnzbdplus_180909.qpkg)
[ done ] wait complete
[ done ] daemon stopped (sabnzbd.sh)
[ done ] restored 'SABnzbdplus' settings backup
[ done ] daemon started (sabnzbd.sh)

[ done ] 'SABnzbdplus' has been successfully reinstalled!

- To display the debug log:
cat /share/Public/sherpa.debug.log

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Re: Sabnzbd crashing on qnap

Post by OneCD » January 7th, 2019, 12:40 am

nis14 wrote:
January 7th, 2019, 12:18 am
I've recently reinitialised the NAS and fresh installed SAB so shouldn't be running two...
Agree.
nis14 wrote:
January 7th, 2019, 12:18 am
Only one process running
[~] # ps ax | grep -i sabnzbd | grep -v grep
14328 admin 61964 S /opt/bin/python2.7 SABnzbd.py --daemon --config-file /share/MD0_DATA/.qpkg/SABnzbdplus/config/config.ini --browser 0 --pidfile /tm
Yup, looks good.

BTW: I can now see why that "stopping" line is appearing in the log. Here's the first few lines of the 'start' function:

Code: Select all

StartQPKG()
    {

    local returncode=0
    local msg=''
    local exec_msgs=''

    [[ -e $STORED_PID_PATHFILE ]] && StopQPKG
So, if I had to guess, that PID file isn't being removed - probably because SAB crashes and doesn't perform a graceful shutdown via the init script.

I'll have to do some work on this separate problem, but the bad news is it won't stop your SAB from crashing again. It will only help it recover better.

Unfortunately, with QNAP models like yours that have a fixed 512MB RAM, there's an intermittent issue between QTS, the Python interpreter installed via Entware, and SAB that causes this sudden SAB shutdown.

No-one has been able to work out why it happens. In fact, there was another user only this morning who's SAB was also disappearing, but their NAS model has only 256MB RAM. Unless it can be found why this crash occurs, the only thing I can suggest is a NAS upgrade. This doesn't occur with models that have 1GB or more of RAM.
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