Lost Connection to SABnzb... Part II

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sabnovice
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Lost Connection to SABnzb... Part II

Post by sabnovice »

I'm glad that you solved the prior Connection problem, hopefully, you can do the same for me. I get the Lost Connection: every few seconds and am unable to download anything including a test_download. I suspect that there is a problem with SABnzb working with my NAS drive (N:). I tried using that as my preferred download location and SABnzb has not been happy since. I have edited my .ini file to go back to a local location but that doesn't seem to work either.

I am running Windows 10 Pro ver 10.0.19042 Build 19042, SABnzb 3.1.1 on a Dell Latitude E6530, i7-3540M CPU, 2 cores, 4 logical processors.

Thanks,
A
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sander
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Re: Lost Connection to SABnzb... Part II

Post by sander »

After "Lost Connection to SABnzb" .... does SABnzbd come back? Or is it gone forever (until you restart SABnzbd)?
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

It continues to come back and then drop off. Restarting has no effect, the same situation occurs. My guess is that I have something set wrong in the .ini file. I have searched the web but haven't found any silver bullet.
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safihre
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Re: Lost Connection to SABnzb... Part II

Post by safihre »

Can you first try to run it on your normal drive? Then you can also try to reset your settings:
https://sabnzbd.org/wiki/faq#freshstart
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

I have read through the document and didn't see anything that was amiss or pertained to my situation. I have tried a new indexer and set the SABnzb.ini to download to my C; drive. I am able to download NZBs that SAB picks up and downloads the correct file - that download takes forever because of the constant Lost Connection... problem.
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sander
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Re: Lost Connection to SABnzb... Part II

Post by sander »

It happens to me if SAB is very busy. Or the connection to SAB is bad (which is unlikely if you run SAB on your PC)
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

It is still happening even late in the evening when I am not doing anything on the computer and SAB is idle. It just loses connection and then comes back.
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safihre
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Re: Lost Connection to SABnzb... Part II

Post by safihre »

Can you enable Debug logging and then after it happens again share the logs for that time?
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

Sure, where do I enable the Debug logging?
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safihre
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Re: Lost Connection to SABnzb... Part II

Post by safihre »

In the Status and Interface settings window, the wrench icon 🛠. There is also the button Show Logging to download the logs after it happens again.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

I have a log file for you, how do I upload it?
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safihre
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Re: Lost Connection to SABnzb... Part II

Post by safihre »

You can send it to me at [email protected]
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
sabnovice
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Re: Lost Connection to SABnzb... Part II

Post by sabnovice »

It'll be in your mail very soon. And thank you for your help.
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