SABNZBD stops downloading at 99% with some files

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Post Reply
Faas
Newbie
Newbie
Posts: 4
Joined: April 19th, 2021, 7:32 am

SABNZBD stops downloading at 99% with some files

Post by Faas »

I'm not sure how or why it is happening, but since a few weeks some downloads stop at 99% download, with exactly 750kb left per file. It doesn't happen with all files, but the annoying this is that this keeps the files in the queue and Radarr and Sonarr don't initiate new downloads.

I'm running it on Windows 10 (with latest updates), version 3.2.1

I haven't changed any settings the last year or so, so I'm curious if anyone can help me out.

User avatar
safihre
Administrator
Administrator
Posts: 4283
Joined: April 30th, 2015, 7:35 am
Contact:

Re: SABNZBD stops downloading at 99% with some files

Post by safihre »

Could you share the NZB files? You could do that my copy-pasting the content of the NZB file in pastebin.
And maybe if you enable +Debug logging in the Status and Interface settings window, after it happens again you can click Show Logging and share the logs via pastbin, they will already be anonymized.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

Faas
Newbie
Newbie
Posts: 4
Joined: April 19th, 2021, 7:32 am

Re: SABNZBD stops downloading at 99% with some files

Post by Faas »

I've enabled + Debug now, so I hope to get that info soon.

How/where can I find the NZB file when the download is in progress?

And by pastebin, you mean this website right? pastebin . com

User avatar
safihre
Administrator
Administrator
Posts: 4283
Joined: April 30th, 2015, 7:35 am
Contact:

Re: SABNZBD stops downloading at 99% with some files

Post by safihre »

The log should be enough, indeed through the website :)
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

Faas
Newbie
Newbie
Posts: 4
Joined: April 19th, 2021, 7:32 am

Re: SABNZBD stops downloading at 99% with some files

Post by Faas »

I Can't seem to post the log here, its too large. It's also too large for pastebin (over 512kb) apparently. Any suggestion? :)

User avatar
safihre
Administrator
Administrator
Posts: 4283
Joined: April 30th, 2015, 7:35 am
Contact:

Re: SABNZBD stops downloading at 99% with some files

Post by safihre »

You can send it to me at [email protected]!
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

nobrumski
Newbie
Newbie
Posts: 19
Joined: May 14th, 2010, 9:07 pm

Re: SABNZBD stops downloading at 99% with some files

Post by nobrumski »

I am seeing the same thing and it seems to be getting worse. I know I saw it on 3.2.0, but also seeing on 3.2.1. I turned debug on so will send you logs.

User avatar
safihre
Administrator
Administrator
Posts: 4283
Joined: April 30th, 2015, 7:35 am
Contact:

Re: SABNZBD stops downloading at 99% with some files

Post by safihre »

Thanks.
Just to check, do how many servers do you have and at which priority levels?
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

nobrumski
Newbie
Newbie
Posts: 19
Joined: May 14th, 2010, 9:07 pm

Re: SABNZBD stops downloading at 99% with some files

Post by nobrumski »

I have 18 total with
7 priority 0
4 priority 1
1 priority 5
5 priority 10
8 priority with individual increments.

I may have found part of the issue also at least for me. I had download all pars checked, not sure why, and it seems par2 files might be the only thing missing or incomplete causing the files to hang. Unchecking and running queue repair, some of these stuck downloads are now unpacking and completing.

I am thinking these might be broken up season packs. I get errors saying unable to find during the extraction process, but the job completes. When I check the download complete folder, it has the complete file.

EDIT: Of course I spoke too soon and only a few files completed this way.

nobrumski
Newbie
Newbie
Posts: 19
Joined: May 14th, 2010, 9:07 pm

Re: SABNZBD stops downloading at 99% with some files

Post by nobrumski »

Now I have found if I download the par2 files manually individually I am able to complete and repair the downloads manually using Multipar on the desktop. Some par files are still incomplete, but I have more than enough to repair.

User avatar
safihre
Administrator
Administrator
Posts: 4283
Joined: April 30th, 2015, 7:35 am
Contact:

Re: SABNZBD stops downloading at 99% with some files

Post by safihre »

Yeah I found the source of the problem. It's the combination of a server disconnect/timeout/etc with a CRC error. If you only have a few servers, it barely ever happens. But with many servers it can happen often.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

Faas
Newbie
Newbie
Posts: 4
Joined: April 19th, 2021, 7:32 am

Re: SABNZBD stops downloading at 99% with some files

Post by Faas »

safihre wrote:
April 25th, 2021, 2:05 am
Thanks.
Just to check, do how many servers do you have and at which priority levels?
It seems to have stopped now, and I think I know what caused it:
I had three servers, one on priority 0 and two on priority 1. One of the prio 1 servers was an older server which is now offline (connection errors). When I disabled it in SABNZBD everything seems to be working again fine now :)

Post Reply