READ FIRST: Support Guidelines - Help Us Help You

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
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inpheaux
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Posts: 563
Joined: January 16th, 2008, 9:14 pm

READ FIRST: Support Guidelines - Help Us Help You

Post by inpheaux »

When asking for help here we'd appreciate it if you could give us some baseline information so we know what we're working with:

Version: (Ex: 0.5.0 Final)
OS: (Ex: Windows 10, macOS Sierra, Ubuntu 16.04)
Install-type: (Ex: Windows Installer, Windows zip, OSx .app, OSx source, python source, linux repository, NAS package)
Skin (if applicable): (Ex: Default, Plush, Smpl)
Firewall Software: (Ex: None, XP SP2 Firewall, Zone Alarm, Norton Internet Security, Kerio)
Are you using IPV6? (yes/no - most likely no)
Is the issue reproducible? (yes/no)

If the issue seems to be related to a specific nzb, don't post it, in accordance with the forum rules. Instead, keep the file around and simply mention that you have it, and we'll work on it from there.

Note that while you may be perfectly happy using an older release, if you ask for help our first question in debugging things for you is likely going to be "Have you upgraded to the latest version yet?". New releases fix bugs. Please use them.
Last edited by inpheaux on February 21st, 2010, 8:03 pm, edited 1 time in total.
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