Cannot access the user profile

[Suedi68]

For installing on a Windows-System Version 7.0 I tried to use the latest version 1.0.0
The installation doesn't work and broke off, the error code was:

"SABnzbd detected a fatal error:
Cannot access the user profile.
Please start with sabnzbd.ini file in another location
Program did not start!"

I have to say that I used an older version SABnzbd on another laptop (same Windows O.S.).
I tried to find the ini.file but I didn't find this file. I really don't know what I should to do.
Is here anybody who knows what's wrong and can help? Thanks much in advance.

[shypike]

How did you start SABnzbd?
Does re-installing 0.7.20 solve the problem?

[Suedi68]

Hi and thanks for your fast reply.
I removed 1.0.0 and installed 0.7.20.
That solved the problem, with this version it works.
Thank you very much.

[shypike]

That is indeed very weird.
Should you want to help us in solving this problem, do the following:
- Install 1.0.0
- Open and cmd.exe windows (Start menu, type cmd.exe, enter)
- Type (including the quotes):

Code: Select all

"c:\program files (x86)\sabnzbd\sabnzbd-console.exe" -l2 

- Enter

Then see if you see and error message in the window (you can scroll back).

[KopVanZuid]

I had the same problem.

Solved:
OLD: C:\Users\"MyName"\AppData\Local\

New: C:\Users\"MyName"\AppData\Local\SABnzbd; and then installed SABNzbd again. (I didn't remove the previous installation)

sub-dir SABnzbd is a new entry, handmade.


For me, it is working.