downloads sit in queue at 99% (fixed... ?)

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ALbino
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Re: downloads sit in queue at 99% (fixed... ?)

Post by ALbino » May 13th, 2016, 2:41 am

I find doing a Force Disconnect usually fixes downloads that are stuck at 99%.

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 13th, 2016, 5:58 am

shypike wrote:Stuck at 99% is a different problem than stuck at 100%.
The latter we fixed.
The former is much more complicated; so far we haven't been able to reproduce it.
The difference is that, at 99%, there are still articles to be downloaded.
What we've seen so far is that it can be caused by servers timing out on missing articles.
I see. I did not get any errors that i saw so not much to go on. I will look at the log next time

Update:
This is what I've got

http://pastebin.com/fTAjx1xM

does it give any clues?
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shypike
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 13th, 2016, 7:22 am

If you click on the folder icon of the job, you should get a popup.
Does it say that it still needs some files?
BTW: you can force the job to post-processing by settings its priority to Stop.

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 13th, 2016, 8:32 am

I didn't check. Will do next time. But if it where missing files it should not be able to finish witch it does if i restart sab
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shypike
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 13th, 2016, 9:04 am

OK, so you say that restarting SABnzbd solves the issue?
Then it's definitely not the 100% problem.
It's the old 99% problem coming back to haunt us.
From what I can gather (not being able to reproduce the issue) is that
SABnzbd needs a few more articles but those are somewhere stalled the queue.
Restarting will refresh the server connections and some internal bookkeeping
and the articles will be fetched anyway.
So far we have not found a cause, let alone a solution.
We do realize that it is an actual issue.

Setting priority to Stop will help in most cases, because the extra articles often aren't needed.
(Either some overshoot when fetching par2 files, or repair will take care.)

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 13th, 2016, 11:45 am

OK!

It does say 100% complete due. I'll take a screenshot next time. What happens with the "100% problem" ?
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shypike
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 14th, 2016, 4:20 am

Stuck at 100% with no files to download is a very specific scenario, having to do with QuickCheck and the "download all par files" option.
We solved that.
Any other stalling job should show some partial files that still need downloading.
Please inspect the job details.

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 14th, 2016, 9:20 am

shypike wrote:Stuck at 100% with no files to download is a very specific scenario, having to do with QuickCheck and the "download all par files" option.
We solved that.
Any other stalling job should show some partial files that still need downloading.
Please inspect the job details.
What you saw in one of my posts is whats in the log. But you are talking about the "popup" dialog when somethings in the queue? I'll do that next time it happens.

HaHa! lucky us! there is one right now. BRB with details.
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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 14th, 2016, 9:27 am

What job details? there's no popup or extra details, at least not in the new default skin. And if I change skin I have to restart and you know what happens then :p
But here is a screenshot showing 100% like I said earlier

http://imgur.com/zb1l3fm

btw, the img tag function here on the forum don't seem to work.

ps: I also tried that thing you said about setting it to "stop" when I did that it started to unpack, did not download anything extra. So this sounds to me like a either the client don't know the download is complete. Or it does but don't know what todo. I haven't looked at whats changed lately, just guessing.
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 14th, 2016, 10:04 am

The details are under the little folder icon which appears if you hover the mouse cursor over the title.

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 14th, 2016, 10:09 am

shypike wrote:The details are under the little folder icon which appears if you hover the mouse cursor over the title.
I'm quite sure that I tried that but I will look again next time

What do you mean by hovering over the title? If you mean the job title I've already tried that and there's no pop up not with the new default skin anyways
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 14th, 2016, 10:16 am

When you move the mouse cursor over the title, you'll see a little pencil and a little folder appear.
The pencil allows you to edit the title.
Clicking the folder icon will show the list of files.

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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 14th, 2016, 10:19 am

know but you said job details?
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Re: downloads sit in queue at 99% (fixed... ?)

Post by shypike » May 14th, 2016, 1:34 pm

Terminology.
When I say "job details", I mean the list of files. ;D

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blackkatt
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Re: downloads sit in queue at 99% (fixed... ?)

Post by blackkatt » May 14th, 2016, 2:34 pm

shypike wrote:Terminology.
When I say "job details", I mean the list of files. ;D
Right O0 but how would that help us?
The Problem is not the problem. The problem is your attitude about the problem.
Do you understand?

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