Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

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ukme
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Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

[Drat, took too long to post, got logged out, so I had to retype everything. Hope I didn't leave anything out...)

I've been using Sabnzb for about a year now on my download-PC (Intel G2030, 8 Gb mem, SSD for Windows 10 and temp folder with 60 Gb free, HDD with 500 Gb free for finished downloads.)
Yesterday I got the notification "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"
Downloads had stopped. I restarted the PC, restarted SABnzb, re-installed Sabnzb 3.1.1 over the already installed 3.1.1 (keeping the old settings)
Still nothing.
I re-installed Grabit, and it's downloading just fine, so it's not my connection.
I clicked the "test server" button and it replies: Connection Successful!

Every now and then it looks like it's starting to download, but it's only at 69Kb/s (every time it says exactly 69Kb/s) and then stops again.

Can anybody point me in the right direction?

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

OK, solved?
I read some more but couldn't really find anything.
I added a new NZB, moved it to the top and look and behold: It started downloading again.
I tested some more and it seems that just ONE NZBfile, that was already at 15 from the total of 18 Gb is causing the error.
I moved it all the way down, and all the other files resumed. I moved it all the way back up again, and everything comes to a halt AND I have the error again...
I have no clue why 1 NZB file would cause the connection to be lost...

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sander
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by sander »

check your sabnzbd.log for "Traceback"

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

I have a whole lot of

Traceback (most recent call last):
File "cheroot server py", line 1267, in communicate

(sorry, can't post an example, it keeps telling me that new users aren't allowed to post links (?)

but I have no idea what that means.

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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by sander »

Post the relevants parts from your sabnzbd.log on https://pastebin.com/ and post the URL here ... with spaces around the dots.

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

Traceback (most recent call last):
File "cheroot\server . py", line 1267, in communicate
File "cheroot\server . py", line 702, in parse_request
File "cheroot\server . py", line 743, in read_request_line
File "cheroot\server . py", line 300, in readline
File "_pyio . py", line 557, in readline
File "cheroot\makefile . py", line 420, in read
File "_pyio . py", line 1067, in read
File "_pyio . py", line 1107, in _read_unlocked
File "socket . py", line 669, in readinto
BrokenPipeError: [WinError 10058] A request to send or receive data was disallowed because the socket had already been shut down in that direction with a previous shutdown call

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sander
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by sander »

Yes, but what happens before that? Can you post the 10 lines before this traceback?

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safihre
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by safihre »

Indeed if you could share the whole log, that would be useful. Because this can mean a couple of things.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

Like I said: it looks as if it's only ONE NZB causing this.
Everything is working fine now.
So only if somebody wants to know some more here are, as requested, some lines above where it says Traceback, as requested:

Code: Select all

2021-01-12 19:04:58,138::INFO::[SABnzbd:1464] Starting SABnzbd.exe-3.1.1
2021-01-12 19:04:58,139::INFO::[postproc:232] Completed Download Folder \\?\d:\SABnzb\Downloads\complete is not on FAT
2021-01-12 19:04:58,142::INFO::[dirscanner:117] Dirscanner starting up
2021-01-12 19:04:58,143::INFO::[urlgrabber:96] URLGrabber starting up
2021-01-12 19:04:58,145::INFO::[zconfig:71] No Bonjour/ZeroConfig support installed
2021-01-12 19:04:59,256::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,295::INFO::[happyeyeballs:152] Quickest IP address for news.sunnyusenet.com (port 443, ssl 1, preferipv6 True) is 185.90.196.173
2021-01-12 19:04:59,337::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,364::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,392::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,392::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,416::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,417::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,443::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,470::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,471::INFO::[downloader:515] [email protected]: Initiating connection
2021-01-12 19:04:59,499::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,499::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,539::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:04:59,552::INFO::[newswrapper:105] [email protected]: Connected using TLSv1.3 (TLS_AES_256_GCM_SHA384)
2021-01-12 19:05:31,253::INFO::[__init__:1034] Restarting because of crashed downloader
2021-01-12 19:05:31,253::INFO::[SABnzbd:1539] Performing triggered restart
2021-01-12 19:05:31,253::INFO::[__init__:803] [N/A] Performing SABnzbd shutdown
2021-01-12 19:05:31,254::INFO::[__init__:388] SABnzbd shutting down...
2021-01-12 19:05:31,254::INFO::[directunpacker:513] Aborting all DirectUnpackers
2021-01-12 19:05:31,254::INFO::[urlgrabber:91] URLGrabber shutting down
2021-01-12 19:05:31,364::INFO::[dirscanner:108] Dirscanner shutting down
2021-01-12 19:05:31,379::INFO::[notifier:122] Sending notification: SABnzbd - Shutting down (type=startup, job_cat=None)
2021-01-12 19:05:31,379::INFO::[decoder:131] Shutting down decoder Thread-2
2021-01-12 19:05:31,380::INFO::[decoder:131] Shutting down decoder Thread-4
2021-01-12 19:05:31,380::INFO::[decoder:131] Shutting down decoder Thread-3
2021-01-12 19:05:31,381::INFO::[assembler:64] Shutting down
2021-01-12 19:05:31,382::INFO::[nzbqueue:231] Saving queue
2021-01-12 19:05:31,743::INFO::[postproc:134] Saving postproc queue
2021-01-12 19:05:31,744::INFO::[__init__:457] All processes stopped
2021-01-12 19:05:31,744::INFO::[_cplogging:213] [12/Jan/2021:19:05:31] ENGINE Bus STOPPING
2021-01-12 19:05:31,747::WARNING::[_cplogging:213] [12/Jan/2021:19:05:31] ENGINE socket.error 10058
Traceback (most recent call last):
  File "cheroot\server.py", line 1267, in communicate
  File "cheroot\server.py", line 702, in parse_request
  File "cheroot\server.py", line 743, in read_request_line
  File "cheroot\server.py", line 300, in readline
  File "_pyio.py", line 557, in readline
  File "cheroot\makefile.py", line 420, in read
  File "_pyio.py", line 1067, in read
  File "_pyio.py", line 1107, in _read_unlocked
  File "socket.py", line 669, in readinto
BrokenPipeError: [WinError 10058] A request to send or receive data was disallowed because the socket had already been shut down in that direction with a previous shutdown call

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sander
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by sander »

Code: Select all

Restarting because of crashed downloader
That is bad. That results in SABnzbd restarting, and thus no WebGUI during the restart.

You say it happens with one specific NZB? If so, can you share that NZB via pastebin, and post the URL here (or in a PM to me)

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safihre
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by safihre »

This is indeed bad, if you can reproduce it please share the NZB and maybe enable Debug logging so we can fetch more information what is going wrong.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

It's a nsfw VR clip, so download at your own risk ;)
yiwWtuQwizRsPBM3QKPp

pw November2020
I use NZBDonkey on Opera to download it.
First it downloads 6 mb, and then it downloads the movie. Not sure how that works, I guess SabNZB or NZBDonkey takes care of that.
It downloaded fine up until 82%. Now it won't download any further.
Other NZBs that I added in the same way still work, and SABNZB doesn't crash.

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sander
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by sander »

Thanks.

It downloads OK for me. That is ... there is a traceback, but apparently not a problem for SAB on my system.

Code: Select all

2021-01-14 22:14:40,209::INFO::[par2file:118] QuickCheck parser crashed in file /home/sander/Downloads/incomplete/yiwWtuQwizRsPBM3QKPp/yiwWtuQwizRsPBM3QKPp.vol00+01.par2
2021-01-14 22:14:40,209::DEBUG::[par2file:119] Traceback: 
Traceback (most recent call last):
  File "/usr/share/sabnzbdplus/sabnzbd/par2file.py", line 98, in parse_par2_file
    with open(fname, "rb") as f:
FileNotFoundError: [Errno 2] No such file or directory: '/home/sander/Downloads/incomplete/yiwWtuQwizRsPBM3QKPp/yiwWtuQwizRsPBM3QKPp.vol00+01.par2'
This is with Direct Unpack set to OFF. I will retry with it set to ON.

EDIT

Checked with Direct Unpack ON, and still no problem.

So I can't reproduce.

ukme
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by ukme »

I re-downloaded the NZB, and this time it downloaded just fine, without errors.
Unfortunately I already deleted the version that caused the problems, so I can't reproduce the error either.
Thanks for trying to help :)

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safihre
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Re: Nothing changed: "Lost connection to SABnzbd.. In case of SABnzbd restart this screen will disappear automatically"

Post by safihre »

Let us know if you experience any more problems!
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate

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