Sabnzbd has simply stopped running

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Post Reply
weybrew+
Newbie
Newbie
Posts: 33
Joined: October 26th, 2018, 4:51 pm

Sabnzbd has simply stopped running

Post by weybrew+ »

I use SAB "continuously" for all my nzb downloads and have not had any problems. Now it has simply stopped working. Not having tech skills, I uninstalled and reinstalled the current version as an attempted fix. The new install doesn't work either.

v 4.3.1
desktop PC
Chrome browser v 124
Windows 10

I have pics but need instructions to attach

Can someone help, please?
User avatar
safihre
Administrator
Administrator
Posts: 5390
Joined: April 30th, 2015, 7:35 am
Contact:

Re: Sabnzbd has simply stopped running

Post by safihre »

Open Start menu and type Run.
Add this:
%userprofile%\AppData\Local\sabnzbd
In the folder that opens, find the Logs directory.
Check what's in the log at the end.
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
weybrew+
Newbie
Newbie
Posts: 33
Joined: October 26th, 2018, 4:51 pm

Re: Sabnzbd has simply stopped running

Post by weybrew+ »

Thanks, safihre, for your interest and quick reply. I found the file you noted, but don't have the savvy to select what you need. If you can instruct me, I'll attach the whole file.
User avatar
safihre
Administrator
Administrator
Posts: 5390
Joined: April 30th, 2015, 7:35 am
Contact:

Re: Sabnzbd has simply stopped running

Post by safihre »

You can email it to me at [email protected]
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
weybrew+
Newbie
Newbie
Posts: 33
Joined: October 26th, 2018, 4:51 pm

Re: Sabnzbd has simply stopped running

Post by weybrew+ »

Email sent...
User avatar
safihre
Administrator
Administrator
Posts: 5390
Joined: April 30th, 2015, 7:35 am
Contact:

Re: Sabnzbd has simply stopped running

Post by safihre »

I don't see anything special in these logs.
Could you run SABnzbd-console.exe from the SABnzbd folder.
Does it close right away?
If not, could you copy and paste the contents of the window to me (by mail probably easiest).
If you like our support, check our special newsserver deal or donate at: https://sabnzbd.org/donate
Post Reply