SABnzb can nolonger download content

[zstevc]

Version: 0.6.14 (upgraded from 0.6.
OS: FreeNAS 7
Install-type: python source
Skin (if applicable):plush
Firewall Software: none
Are you using IPV6? no
Is the issue reproducible? yes

I was using SABnzb flawlessly up until a few days ago using 0.6.8. I have tried all possible combinations (nzb upload, fetch, watch folder, sab tab in browser). I get my nzbs from several places and the results are the same. I either get URL Fetching Failed () or I get nothing. The only thing that has changed is my ISP, however I have tested downloading NZBs from windows/mac both worked fine. I am currently ruling out networking issue. Any ideas would be appreciated?

[sander]

In Config -> Server: what happens when you click on Test Server?

[zstevc]

Thanks for the response. I checked the Test Server and got an invalid connection all of a sudden. I am not able to resolve news.supernews.com. So I changed it to the IP and retested and now I am getting a successful connection status. Unfortunately this did not fix the overall issue. Any other suggestions?

[sander]

Thanks for the response. I checked the Test Server and got an invalid connection all of a sudden. I am not able to resolve news.supernews.com. So I changed it to the IP and retested and now I am getting a successful connection status. Unfortunately this did not fix the overall issue. Any other suggestions?

Apparently your network (and specifically your DNS/nameserver-lookup) is not working correct. You should fix that first before trying to run SABnzbd. First test is then that Check Server works correct with a normal server name / FQDN (and not an IP address).

So, on the commandline of the device on which SABnzbd is running, can you "ping www.google.com"?

[zstevc]

No, I cannot. Trying to figure out how I would resolve that.

[sander]

I don't know FreeNAS, but you could try:


host www.google.com

and

cat /etc/resolv.conf

to see how name resolving goes ... and via which resolvers.

[zstevc]

freenas:~# host www.google.com
Nameserver not running
www.google.com A record not found, try again

freenas:~# cat /etc/resolv.conf
domain local
nameserver 192.168.2.115

Does this mean anything to you?

[bunjiboys]

Looks like whatever nameserver you have configured isnt working. You could always try to use a public DNS server, such as Google's servers, 8.8.4.4 and 8.8.8.8, instead. You can make this change through the web interface or if you want you can just make it through your console as well.

Through the console, you can do that by running:

Code: Select all

echo "nameserver 8.8.8.8" > /etc/resolv.conf
echo "nameserver 8.8.4.4" >> /etc/resolv.conf

That will replace the current contents of the file so just be aware of that. If you want to just restore what you have in there now later you just run this:

Code: Select all

echo "domain local" > /etc/resolv.conf
echo "nameserver 192.168.2.115" >> /etc/resolv.conf

[zstevc]

Ok, got it. I did that and am now able to ping www.google.com. I changed the server settings back to dns name and I still am unable to download anything.

[sander]

Ok, got it. I did that and am now able to ping http://www.google.com. I changed the server settings back to dns name and I still am unable to download anything.

Well, same test: what does "Check Server" in SABnzbd say?

[zstevc]

Sorry I wasn't very clear but when I indicated that I changed server settings back, I mean't that I used the dns name for check server instead of ip and it worked. However the problem is still there.

[sander]

Sorry I wasn't very clear but when I indicated that I changed server settings back, I mean't that I used the dns name for check server instead of ip and it worked. However the problem is still there.

That was clear, but I'm want to be sure what SABnzbd says when you click on Test Server. So can you post that message?

[zstevc]

Gotcha, a popup is displayed that says... The page at myip:port Connections successful!

[sander]

Gotcha, a popup is displayed that says... The page at myip:port Connections successful!

OK, that's good. What happens when you upload an NZB into SABnzbd? If nothing happens, check that pause is not activated.

[zstevc]

Awesome, the upload worked, Thanks for your help. Fetching for some reason does not work.