Problem Install

[orsome1]

Running Ubuntu 12.04.4 desktop.
Installed SABnzbd from Ubuntu Software Centre - unfortunately dont remember version. All ran ok and was setting up to integrate with SickBeard.
Noticed scripting not same as video I was following for setup so downloaded new version of SABs 07.16
Now will not install properly and gives errors:

500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
File "/usr/share/sabnzbdplus/cherrypy/_cprequest.py", line 618, in respond
cherrypy.response.body = self.handler()
File "/usr/share/sabnzbdplus/cherrypy/_cpdispatch.py", line 25, in __call__
return self.callable(*self.args, **self.kwargs)
File "/usr/share/sabnzbdplus/sabnzbd/interface.py", line 277, in index
File "cheetah__usr_share_sabnzbdplus_interfaces_Plush_templates_main_tmpl_1392064594_55_17475.py", line 168, in respond
File "/usr/local/lib/python2.7/dist-packages/Cheetah/NameMapper.py", line 246, in valueFromSearchList
_raiseNotFoundException(key, searchList)
File "/usr/local/lib/python2.7/dist-packages/Cheetah/NameMapper.py", line 167, in _raiseNotFoundException
raise NotFound(excString)
NotFound: cannot find 'have_quota'

must have done something wrong of forgotten do do something - new to Linux so need a little help if possible please

[sander]

Maybe you can repair it by installing the newest SABnzbd version in the 'correct' way: by using the PPA. See the description on http://wiki.sabnzbd.org/install-ubuntu-repo

[orsome1]

tried this but got following message:

alan@alan-ProLiant-MicroServer:~$ sudo apt-get install sabnzbdplus
Reading package lists... Done
Building dependency tree
Reading state information... Done
sabnzbdplus is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
3 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue [Y/n]? y
Setting up sabnzbdplus (0.7.17~rc1-0ubuntu1~jcfp1~precise) ...
* Starting SABnzbd+ binary newsgrabber [fail]
invoke-rc.d: initscript sabnzbdplus, action "start" failed.
dpkg: error processing sabnzbdplus (--configure):
subprocess installed post-installation script returned error exit status 1
dpkg: dependency problems prevent configuration of sabnzbdplus-theme-classic:
sabnzbdplus-theme-classic depends on sabnzbdplus (= 0.7.17~rc1-0ubuntu1~jcfp1~precise); however:
Package sabnzbdplus is not configured yet.
dpkg: error processing sabnzbdplus-theme-classic (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of sabnzbdplus-theme-smpl:
sabnzbdplus-theme-smpl depends on sabnzbdplus (= 0.7.17~rc1-0ubuntu1~jcfp1~precise); however:
Package sabnzbdplus is not configured yet.
dpkg: error processing sabnzbdplus-theme-smpl (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
sabnzbdplus
sabnzbdplus-theme-classic
sabnzbdplus-theme-smpl
E: Sub-process /usr/bin/dpkg returned an error code (1)

[sander]

What if you type "sabnzbdplus" (+ENTER) on the command line?

[orsome1]

Gives the following error:

500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
File "/usr/share/sabnzbdplus/cherrypy/_cprequest.py", line 618, in respond
cherrypy.response.body = self.handler()
File "/usr/share/sabnzbdplus/cherrypy/_cpdispatch.py", line 25, in __call__
return self.callable(*self.args, **self.kwargs)
File "/usr/share/sabnzbdplus/sabnzbd/interface.py", line 277, in index
File "cheetah__usr_share_sabnzbdplus_interfaces_Plush_templates_main_tmpl_1392064594_55_17475.py", line 168, in respond
File "/usr/local/lib/python2.7/dist-packages/Cheetah/NameMapper.py", line 246, in valueFromSearchList
_raiseNotFoundException(key, searchList)
File "/usr/local/lib/python2.7/dist-packages/Cheetah/NameMapper.py", line 167, in _raiseNotFoundException
raise NotFound(excString)
NotFound: cannot find 'have_quota'


should I try completely remove using purge and try install again?
appreciate your trying to help - I am 100% a windows person so still learning Linux

[sander]

Pity.

More trial-and-error: You could remove sabnzbd (and possibly cheetah), and try again.

If that does not solve it, I myself would reinstall Ubuntu.

Lesson #1: only install software via the software center. Otherwise you can get into trouble like you have now. The Software Center is The Big Advantage of Ubuntu/Debian Linux over Windows. It's like the appstore on mobile platforms.

[orsome1]

Funny thing is I did install first on the software center and 100% it worked. The versions available there - are they the latest version or a few builds back?

[sander]

Funny thing is I did install first on the software center and 100% it worked. The versions available there - are they the latest version or a few builds back?

The basics:
12.04 has the older 0.6.15 version: http://packages.ubuntu.com/search?suite ... ds=sabnzbd
13.10 has 0.7.16: http://packages.ubuntu.com/search?suite ... ds=sabnzbd

However: in the Software Center, you can add the PPA I mentioned in my earlier post. You will then get the newest and greatest SABnzbd automatically installed.