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Download check sticks at 99 or 100% and never clears queue

Posted: September 28th, 2016, 10:25 pm
by fatgeek
Hello,

First, this does not happen for all nzbs, only some. I haven't noticed any similarities between the ones where it does happen.

I use SickRage to grab nzbs. This has been happening for a few months now.

These hanging downloads will also persist through restarts of sabnzbd. The only fix I have is to kill the download and re-add it. Oftentimes, the same nzb, once re-added, will download just fine.

Here's a screenshot:

Image

Technical details:

Sabnzbd version: 1.1.0 [8abcf08] installed on Ubuntu 14.04 x64 via JCFP's PPA.

My sabnzbd.ini(ALL CAPS = edited): http://pastebin.com/A9udL1Xc

Any thoughts would be appreciated.

Re: Download check sticks at 99 or 100% and never clears que

Posted: September 28th, 2016, 11:48 pm
by shypike
We done several things to solve this, but it seems we haven't closed all loopholes.
A quick way out is to set a job's priority to Stop, it will then immediately go to post-processing.
Can you look at the remaining file list of such a job?

Re: Download check sticks at 99 or 100% and never clears que

Posted: September 29th, 2016, 12:01 am
by fatgeek
shypike wrote:We done several things to solve this, but it seems we haven't closed all loopholes.
A quick way out is to set a job's priority to Stop, it will then immediately go to post-processing.
Can you look at the remaining file list of such a job?
I've cleared the aforementioned jobs, but I'll definitely post back here the next time I get one.

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 2nd, 2016, 10:08 pm
by fatgeek
shypike wrote:We done several things to solve this, but it seems we haven't closed all loopholes.
A quick way out is to set a job's priority to Stop, it will then immediately go to post-processing.
Can you look at the remaining file list of such a job?
Hey there,

I upgraded to 1.1.1RC1 [0fbf79f] today via PPA:

Image

And ended up with three of these hung jobs:

Image

I'm going to send you a PM with the remaining file list for the first job in that list,

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 3rd, 2016, 12:26 am
by safihre
Maybe you can turn on Debug logging, let it run for a few hours and then send me/us the logs? It will include an anonomyzed version of your settings (passwords/username/keys removed) which will help us diagnose the combination of settings that make this occur.
[email protected]

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 3rd, 2016, 12:32 am
by fatgeek
Will do. I'll let run overnight and send it out tomorrow.

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 3rd, 2016, 2:24 am
by shypike
Got your message.
Can you also email the debug log (it will have a censored copy of your SABnzbd setup data too)?
You can obtain it from the Status box (under the wrench symbol at the top right).
Email to [email protected]

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 5th, 2016, 8:13 pm
by gturner30
Hi,
I am on 1.1.0 [8abcf08] installed on FreeNas, and seeing this same issue.
Image

Would sending through my log files as well help you?

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 6th, 2016, 12:19 am
by safihre

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 6th, 2016, 11:37 pm
by gturner30
Done :)

Re: Download check sticks at 99 or 100% and never clears que

Posted: October 13th, 2016, 11:17 pm
by fatgeek
FYI, I've since upgraded to 1.1.1RC2 [01d668a] and I got one of these hanging jobs last night. I can send debug logs and the nzb if you'd like.