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500 Internal Server Error
Posted: July 17th, 2021, 7:01 pm
by jonny037
After years of using SAB I suddenly get this message when trying to adjust settings. It also makes it impossible for SAB to work now as it complains of access denied and other objections not formerly stated or a problem. Help please? I have reinstalled the program only to see it has the same problems as before.
Re: 500 Internal Server Error
Posted: July 18th, 2021, 1:48 am
by sander
Which OS?
Post the full error message on pastebin, and post the URL (with spaces around the dots) here
Re: 500 Internal Server Error
Posted: July 18th, 2021, 1:28 pm
by jonny037
I don't know what pastebin is but thank you for responding. I am on a Mac Laptop using Big Sur and have been using SAB with my Vivaldi webrowser very successfully for over a year now. Don't know what suddenly went tits up with the whole arrangement.
I can't find a way to reset the temp folder either. When I go to settings it brings up the same screen:
500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
At the end of many lines which I am not allowed to paste here sadly I get the last line which is:
PermissionError: [Errno 13] Permission denied: "/Volumes/Hadji's TV Warehouse"
Re: 500 Internal Server Error
Posted: July 19th, 2021, 3:43 am
by sander
jonny037 wrote: ↑July 18th, 2021, 1:28 pm
I don't know what pastebin
...
At the end of many lines which I am not allowed to paste here sadly I get the last line which is:
Therefore I adviced you pastebin. Please Google and use it.
jonny037 wrote: ↑July 18th, 2021, 1:28 pm
PermissionError: [Errno 13] Permission denied: "/Volumes/Hadji's TV Warehouse"
What is "/Volumes/Hadji's TV Warehouse"? An internal disk, or a mountable disk like a USB or NAS drive?
Re: 500 Internal Server Error
Posted: July 19th, 2021, 6:17 pm
by jonny037
pastebin com/QNgxTKqX
And yes Hadji TV Warehouse is an external USB Drive
Re: 500 Internal Server Error
Posted: July 19th, 2021, 11:43 pm
by sander
OK, so:
500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
Code: Select all
Traceback (most recent call last):
File "cherrypy/_cprequest.py", line 638, in respond
File "cherrypy/_cprequest.py", line 697, in _do_respond
File "cherrypy/lib/encoding.py", line 219, in __call__
File "cherrypy/_cpdispatch.py", line 54, in __call__
File "sabnzbd/interface.py", line 174, in internal_wrap
File "sabnzbd/interface.py", line 1135, in index
File "sabnzbd/decorators.py", line 49, in call_func
File "sabnzbd/nzbqueue.py", line 155, in scan_jobs
File "sabnzbd/filesystem.py", line 486, in globber_full
PermissionError: [Errno 13] Permission denied: "/Volumes/Hadji's TV Warehouse"
Powered by CherryPy unknown
That is a file system permission problem. Or the USB drive is not accessible at all. Not something SABnzbd can solve; only you can.
If you cannot solve it, I would do this:
stop SABnzbd
remove SABnzbd
remove sabnzbd.ini and sabnzbd.ini.bak
install SABnzbd to your local drive ... you should get the wizard. If not, repeat the previous steps.
keep the folders local.
Re: 500 Internal Server Error
Posted: July 20th, 2021, 7:06 am
by jonny037
Not sure where sabnzbd.ini and sabnzbd.ini.bak might be hiding so I can toss them but my computer cannot seem to locate them via a search.
Again thanks for your patience and help Sander.
Re: 500 Internal Server Error
Posted: July 20th, 2021, 9:58 am
by sander
See
https://sabnzbd.org/wiki/advanced/directory-setup
So, on MacOS: ~/Library/Application Support/SABnzbd/sabnzbd.ini