Login woes

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Post Reply
User avatar
dudemann
Newbie
Newbie
Posts: 5
Joined: May 23rd, 2011, 2:09 pm

Login woes

Post by dudemann » May 23rd, 2011, 2:22 pm

So I have been using sabnzbd on my macbook for a while now with no problems, but I have always used the 'simple' skin. When I updated to .6.1 I thought I would go back to that skin and so I changed it and pressed restart. When I tried to log back in it asked for a password but I don't have a password set so I left it blank, this didn't work so I just pressed cancel. Well now I seem to be locked out of the user interface, it says "page not found, or can't connect to localhost... etc" I tried to uninstall and went to library/application support/sabnzbd and deleting the folder, but it still won't play nice with any internet browser. Any help would be greatly appreciated.

User avatar
shypike
Administrator
Administrator
Posts: 21017
Joined: January 18th, 2008, 12:49 pm

Re: Login woes

Post by shypike » May 23rd, 2011, 3:28 pm

Is the program running at all?
Do you see the down-arrow in the top menu bar and does it provide a pull-down menu?
If you remove ~/library/application support/sabnzbd folder the Wizard should
come up when you start up SABnzbd.

User avatar
dudemann
Newbie
Newbie
Posts: 5
Joined: May 23rd, 2011, 2:09 pm

Re: Login woes

Post by dudemann » May 24th, 2011, 12:19 pm

I deleted the file and sabnzbd turns on but is unable to connect to my newreader provider. The queue can be added to, but nothing downloads and because I can't view the graphical interface I can't remove anything. If I click on "queue" or "history" it just pulls up a screen which looks like this:
Last edited by dudemann on May 24th, 2011, 12:23 pm, edited 1 time in total.

User avatar
shypike
Administrator
Administrator
Posts: 21017
Joined: January 18th, 2008, 12:49 pm

Re: Login woes

Post by shypike » May 24th, 2011, 1:13 pm

Does any other browser work?
Chrome is a bit notorious due to it's intermittent IPV6 support on OSX/

User avatar
dudemann
Newbie
Newbie
Posts: 5
Joined: May 23rd, 2011, 2:09 pm

Re: Login woes

Post by dudemann » May 24th, 2011, 11:00 pm

Oh yeah I forgot to mention that, unfortunately firefox and safari are both giving me similar error messages. I don't know if this is helpful, but for some reason, when I turned on sabnzbd today it looked as though it was connecting, showed a download speed of ~2.8 MB/s calculated a download time, and then completely froze. Is there anywhere else it would save settings besides the folder in application support?

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 25th, 2011, 12:19 am

dudemann wrote: I deleted the file and sabnzbd turns on but is unable to connect to my newreader provider. The queue can be added to, but nothing downloads and because I can't view the graphical interface I can't remove anything. If I click on "queue" or "history" it just pulls up a screen which looks like this:
Your screendump says you're trying to connect your webbrowser to http://news.supernews.com:119/sabnzbd/

That is VERY, VERY wrong.

You should use http://localhost:8080/
Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

User avatar
dudemann
Newbie
Newbie
Posts: 5
Joined: May 23rd, 2011, 2:09 pm

Re: Login woes

Post by dudemann » May 25th, 2011, 7:52 am

That's where is takes me when I select "queue" or "history" from the drop-down menu in the menu bar, but I also tried http://localhost:8080/, with the same result

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 25th, 2011, 9:01 am

dudemann wrote: That's where is takes me when I select "queue" or "history" from the drop-down menu in the menu bar,
So, you *can* access SABnzbd, right? Via which URL? And please post a screendump again.
Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

User avatar
dudemann
Newbie
Newbie
Posts: 5
Joined: May 23rd, 2011, 2:09 pm

Re: Login woes

Post by dudemann » May 29th, 2011, 12:31 am

Ok so this is kinda hard to explain, but sabnzbd turns on, the icon appears in the menubar, the DL speed goes up and hit ~2.75 then the whole thing just freezes. If I go to the menubar I can click on queue or history but I can't access them in any browser

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 29th, 2011, 1:54 am

dudemann wrote: Ok so this is kinda hard to explain, but sabnzbd turns on, the icon appears in the menubar, the DL speed goes up and hit ~2.75 then the whole thing just freezes. If I go to the menubar I can click on queue or history but I can't access them in any browser
Hmmm: again your webbrowser tries to access http://news.supernews.com:119/sabnzbd/, which is useless. You must access SABnzbd via http://localhost:8080/ or http://localhost:8085/ or something like that. That means you have to find out on which port SABnzbd is running

Method 1:
Can you find the file ~/Library/Application Support/SABnzbd/sabnzbd.ini ? If so, can you open it (read-only) and find each occurrence of "port" in that file, and post it here?

Method 2:
A trial-n-error method to find the URL that SAB is listening to: try these URLs:

http://127.0.0.1:8080/
http://127.0.0.1:8085/
http://127.0.0.1:8090/
http://127.0.0.1:8095/

http://localhost:8080/
http://localhost:8085/
http://localhost:8090/
http://localhost:8095/

http://[::1]:8080/
http://[::1]:8085/
http://[::1]:8090/
http://[::1]:8095/


Access via HTTPS:

https://localhost:9090/
https://localhost:9095/


https://127.0.0.1:9090/
https://127.0.0.1:9095/


Method 3:
Another way to find the ports that are being listened to, is to use the command 'netstat' from the commandline.
I Tried Mac OS X in a VMware Virtual Machine, and here's what you should type on Mac OS X to see the ports that are being listened to:

Code: Select all

Mac-Pro:~ MacAdmin$ netstat -an | grep LISTEN
tcp4       0      0  *.8080                 *.*                    LISTEN
tcp4       0      0  127.0.0.1.631          *.*                    LISTEN
tcp6       0      0  ::1.631                *.*                    LISTEN
Mac-Pro:~ MacAdmin$
So, in the above case, SABnzbd listening to port 8080.

I haven't a method to find which process (/ process ID) is listening to which port.

On Ubuntu/Linux "netstat -plnt" will give you the best information:

Code: Select all

[email protected]:~$ netstat -plnt
(Not all processes could be identified, non-owned process info
 will not be shown, you would have to be root to see it all.)
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address           Foreign Address         State       PID/Program name
tcp        0      0 0.0.0.0:8080            0.0.0.0:*               LISTEN      10764/python    
tcp        0      0 0.0.0.0:51413           0.0.0.0:*               LISTEN      21061/transmission-
tcp        0      0 127.0.0.1:36437         0.0.0.0:*               LISTEN      9200/GoogleTalkPlug
tcp        0      0 127.0.0.1:631           0.0.0.0:*               LISTEN      -               
tcp        0      0 0.0.0.0:3306            0.0.0.0:*               LISTEN      -               
tcp6       0      0 :::80                   :::*                    LISTEN      -               
tcp6       0      0 :::51413                :::*                    LISTEN      21061/transmission-
tcp6       0      0 ::1:631                 :::*                    LISTEN      -               
[email protected]:~$
The above tells me SABnzbd on my system is listening on port 8080, so on my system the URL is http://localhost:8080/
Last edited by sander on May 29th, 2011, 9:44 am, edited 1 time in total.
Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 31st, 2011, 1:42 am

With Mac OS X installed in Virtualbox on my Ubuntu, I found another method to see whether SABnzbd is running, and if so, on which port:

Code: Select all

Sander-Mac-mini:~ sander$ lsof -i | grep LISTEN
SABnzbd 113 sander   13u  IPv4 0x042cbf28      0t0  TCP *:http-alt (LISTEN)
Sander-Mac-mini:~ sander$
or even better:

Code: Select all

Sander-Mac-mini:~ sander$ lsof -i | grep -i SAB
SABnzbd 113 sander   13u  IPv4 0x042cbf28      0t0  TCP *:http-alt (LISTEN)
Sander-Mac-mini:~ sander$ 
So: SABnzbd is running, and it's listening on port "http-alt", which is port 8080. Hopefully there is a way to just see the number (8080), and no 'resolving'.
Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 31st, 2011, 2:30 am

And 'lsof' is also useful on Ubuntu Linux (although a bit slow: up to 11 seconds):

Code: Select all

[email protected]:~$ time lsof -i | grep -i listen
GoogleTal 2314 sander   15u  IPv4  24070      0t0  TCP localhost:53153 (LISTEN)
SABnzbd.p 4244 sander    5u  IPv6  80597      0t0  TCP *:9090 (LISTEN)
SABnzbd.p 4244 sander    8u  IPv6  77487      0t0  TCP *:http-alt (LISTEN)

real	0m0.909s
user	0m0.000s
sys	0m0.060s
[email protected]:~$ man lsof
[email protected]:~$ 
[email protected]:~$ 
[email protected]:~$ time lsof -i | grep -i sabnzbd
SABnzbd.p 4244 sander    5u  IPv6  80597      0t0  TCP *:9090 (LISTEN)
SABnzbd.p 4244 sander    8u  IPv6  77487      0t0  TCP *:http-alt (LISTEN)
SABnzbd.p 4244 sander   14u  IPv4  84490      0t0  TCP R540-2.fritz.box:54222->newsreader.eweka.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   16u  IPv4  84491      0t0  TCP R540-2.fritz.box:54223->newsreader.eweka.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   18u  IPv4  84492      0t0  TCP R540-2.fritz.box:54213->newsreader.eweka.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   20u  IPv4  84493      0t0  TCP R540-2.fritz.box:54214->newsreader.eweka.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   22u  IPv4  84494      0t0  TCP R540-2.fritz.box:54215->newsreader.eweka.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   26u  IPv6  80608      0t0  TCP [2001:222:1af4:6aff:fe9c:ced4]:38251->newszilla.ipv6.xs4all.nl:nntp (ESTABLISHED)
SABnzbd.p 4244 sander   28u  IPv6  80609      0t0  TCP [2001:222:1af4:6aff:fe9c:ced4]:38252->newszilla.ipv6.xs4all.nl:nntp (ESTABLISHED)

real	0m11.945s
user	0m0.000s
sys	0m0.060s
[email protected]:~$ time lsof -i | grep -i sabnzbd | grep -i listen
SABnzbd.p 4244 sander    5u  IPv6  80597      0t0  TCP *:9090 (LISTEN)
SABnzbd.p 4244 sander    8u  IPv6  77487      0t0  TCP *:http-alt (LISTEN)

real	0m0.814s
user	0m0.030s
sys	0m0.060s
[email protected]:~$ 

Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

User avatar
sander
Release Testers
Release Testers
Posts: 6161
Joined: January 22nd, 2008, 2:22 pm

Re: Login woes

Post by sander » May 31st, 2011, 2:42 am

Ah: -P is the option both on Linux and Mac OS X to 'not resolve' and see the numeric ports


Code: Select all


[email protected]:~$ lsof -i  -P | grep -i listen

GoogleTal 2314 sander   15u  IPv4  24070      0t0  TCP localhost:53153 (LISTEN)
SABnzbd.p 4244 sander    5u  IPv6  80597      0t0  TCP *:9090 (LISTEN)
SABnzbd.p 4244 sander    8u  IPv6  77487      0t0  TCP *:8080 (LISTEN)
[email protected]:~$ 
[email protected]:~$ lsof -i  -P | grep -i listen | grep -i sabnzbd

SABnzbd.p 4244 sander    5u  IPv6  80597      0t0  TCP *:9090 (LISTEN)
SABnzbd.p 4244 sander    8u  IPv6  77487      0t0  TCP *:8080 (LISTEN)
[email protected]:~$ 



So, on both Linux and MacOSX, the above command will tell if SABnzbd is running, and if so, on which port. That's useful in a lot of questions on this forum.
Please don't send me unrequested PM's; the forum is the best way to communicate.
If someone helps you, please reply to that help.

Post Reply