crashing when downloading

[grambo]

hello,
recently my sab server has been crashing when there are files in the queue. it runs fine when there is nothing in the q. ive tried several nzbs and they all crash sab now after five or ten minutes of downloading. im looking for some help.

version 0.7.18
plush
windows 7 x64
no firewall
no ip6

i uninstalled and reinstalled (left the settings)

ms crash details from windows

Problem signature:
Problem Event Name: APPCRASH
Application Name: SABnzbd.exe
Application Version: 0.7.18.0
Application Timestamp: 4917df95
Fault Module Name: _yenc.pyd
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 44ddea19
Exception Code: c0000005
Exception Offset: 000019e7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 1ec0
Additional Information 2: 1ec0fd70d07d060e5bfcf53c69ad1739
Additional Information 3: 3040
Additional Information 4: 30403390ed20f1b32c61f314c386b874


i did turn logging up to debug so if you want me to post that i can.
thanks

[grambo]

Any help? Pretty please

[shypike]

You can try to remove the yenc support module.
SABnzbd will work without it.

Remove the file "c:\Program Files (x86)\SABnzbd\lib\_yenc.pyd"

It may signal a hardware problem though.

[grambo]

well the app isnt crashing, but it isnt downloading. the logs say

2014-08-10 20:46:49,546::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:46:49,595::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:46:49,638::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:46:49,661::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:46:49,687::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:43,880::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:48,634::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:49,892::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:49,917::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:49,937::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:49,960::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:49,980::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:50,007::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:50,029::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:48:50,051::ERROR::[downloader:386] Failed to initialize [email protected]:563
2014-08-10 20:49:35,440::ERROR::[database:111] SQL Command Failed, see log
2014-08-10 20:49:35,440::ERROR::[database:111] SQL Command Failed, see log

[grambo]

I did a full uninstall, and re-installed sab and reconfigured everything. So far so good... fingers crossed...

[shypike]

Weird.
Did you also remove SABnzbd's "data" when re-installing?

[grambo]

the first time I just ran the normal uninstaller. The second time i ran the uninstaller, and unchecked the leave settings option. then reinstalled

[shypike]

Very strange.
It suggests that the server settings where not correct.