500 Internal Error

Get help with all aspects of SABnzbd
Forum rules
Help us help you:
  • Are you using the latest stable version of SABnzbd? Downloads page.
  • Tell us what system you run SABnzbd on.
  • Adhere to the forum rules.
  • Do you experience problems during downloading?
    Check your connection in Status and Interface settings window.
    Use Test Server in Config > Servers.
    We will probably ask you to do a test using only basic settings.
  • Do you experience problems during repair or unpacking?
    Enable +Debug logging in the Status and Interface settings window and share the relevant parts of the log here using [ code ] sections.
Post Reply
rvank
Newbie
Newbie
Posts: 16
Joined: November 1st, 2008, 6:41 pm
Location: Oslo - Norway

500 Internal Error

Post by rvank »

Hi All,

I am getting this error when i try to load the queue tab.

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
  File "cherrypy\_cphttptools.pyo", line 126, in _run
  File "cherrypy\filters\__init__.pyo", line 151, in applyFilters
  File "sabnzbd\utils\multiauth\filter.pyo", line 61, in beforeFinalize
  File "sabnzbd\interface.pyo", line 811, in index
  File "_Program_Files_SABnzbd_interfaces_Default_templates_queue_tmpl.py", line 606, in respond
  File "Cheetah\DummyTransaction.pyo", line 32, in getvalue
MemoryError


I'm running ver. 0.4.12 on a Windows Home Server (WHS)
The error occurs with the queue running or on pauze.

I have a lot of downloads in the queue at the moment >600, so i hope to avoid the --clean option.
The items in the top of the queue (sort by age) are quit old (+/- 385 days), they are close to the retention limit of our news provider (473 days)

Currently i have a Queue of this size Queued: 5387453.66/5490246.01 MB

The only other error i see, and have not yet been able to find is: 2009-12-15 10:10:13,155 ERROR Permissions (None) not correct, use OCTAL notation!
I have that permissions error sins i have installed sabnzbd on the WHS

log and ini files are send to: [email protected]

greetings
Rob
User avatar
shypike
Administrator
Administrator
Posts: 19774
Joined: January 18th, 2008, 12:49 pm

Re: 500 Internal Error

Post by shypike »

The "Octal" error is a nuisance, but harmless.
You can remove it by:
stopping SABnzbd,
edit sabnzbd.ini, find line "permisssions = None" and replace None with 0777.
start SABnzbd.

The other error I cannot account for.
"MemoryError" sounds odious, but I have no idea what could cause it.
Also it's deep down in a third-party module that we use.
However, UI problems usually do not disturb downloading.
So, just wait for the queue to complete. Probably to problem will be gone after that.
You can check in the "Connections" page whether downloading is still active.

BTW: which skin are you using? (Default, smpl or Plush)
rvank
Newbie
Newbie
Posts: 16
Joined: November 1st, 2008, 6:41 pm
Location: Oslo - Norway

Re: 500 Internal Error

Post by rvank »

Hi shypike,

I'm using the default skin.

I have just 'fixed' the problem ... i hope ...

Because i was moving the folders for sabnzbd from the shares in WHS to a dedicated non-managed disk i still had a zip file with the complete cashe of last night.
So i deleted the contents of the cache folder and reloaded the contents of the zip file. I deleted the items that were downloaded during the night from the Q.
It is working now again ... but for how long only Murphy knows  :D

I have setup v 0.5 on a different pc now so we start al the new downloads there so the Q in v 0.4 can run empty, that will take just short of a month on ou current dl speed of 2800 KB/s.

So lets hope all stay's up and running ....

thx for your input.
Post Reply