SabNzbd Shutdown, then restart.

[goldstarqc]

Hi, my sabnzbd is doing something weird, when i'm downloading any NZB from anywhere, Sabnzb display 'Shutdown', then it restart, re-add the NZB that was in the qeue and continue downloading.  This is annoying because when this is happening, the browser re-open and I lost the focus of the window I was working in, also, it slow down my downloads because it really stops it and it take 5-6 seconds to restart each time.  This happen with 2 minutes intervals, sometimes more, sometimes less.

Version: 0.5.0 (final)
OS: Snow Leopard (10.6.2)
Install-type: OSx .app
Skin lush
Firewall Software: None
Are you using IPV6? no
Is the issue reproducible? yes, but i dont know how to produce it, it just happen

[shypike]

Find the log files.
The most likely cause it that SABnzbd detected some internal problem
and decided to restart.
The log file is here: /home/user/Library/Application Support/SABnzbd/logs/sabnzbd.log
You can open the file with TextPad.
Look near the end of the file, search for "Restarting".

[goldstarqc]

I sent you a link to get my Log file.

[shypike]

Your log says:

Restarting because of crashed assembler

And this is in the title:

.REÄCK.1CD.par2

Probably should be REPACK, but the file name is garbled.

Does this happen for this specific NZB file?
If so, can you email the file to bugs at sabnzbd.org ?

Two possible causes:
your "temporary download folder" has a problem or contains non plain ASCII characters.
One of the downloaded filenames contains a bizarre characters.
Both of these should be handled better, but as you see it looks like it isn't.

[observateur]

Same problem here.

Version: 0.5.0 (final)
OS: Snow Leopard (10.6.2)
Install-type: OSx .app
Skin lush
Firewall Software: None
Are you using IPV6? no

[shypike]

Yes we know.
Only having a hard time reproducing it.

Is the "Temporary Download folder" located on the local hard disk?
Or is it on some external device or network drive with a non-OSX formatting?

[jackie_shan]

Hi,

I got the same issue here on my freshly installed macos 10,6,4

SABnzbd Version: 0.5.4

Don't know why it shutting down then restart itself :/

[shypike]

You may have read that we cannot reproduce the issue.
So you have to come up with more information than "me too".
Can you send the suspected NZB file to bugs at sabnzbd.org
(adding the URL of this post).
Do you have your "temporary download folder" on the internal hard disk?

[jackie_shan]

Actually the shutdown of sabnzbd can happen when nothing is currently downloading, i log on my computer 5 minutes ago and sabnzbd was idle for 5 hours, it just restart itself 2 minutes ago. So I don't think this problem came with an nzb file, but, is that anything else that can help you ?

My both download and temp folder are located on my local hard drive

[shypike]

Spontaneous crashes are even worse to reproduce.
It will require some detective work on your part.
Can you examine the log file of SABnzbd (accessible on the "Connections" page)?
Otherwise look at the OSX system log.

[rascalli]

When I look at your details some things are not set-up the smartest.
I would recommend making some changes :

* Always set FULL Paths
* Set MIN Free Space , to prevent the HDD from filling up
* Set the watch folder to an "END" folder , so something like : downloads/watch
  As now sab will look in all subfolders in : downloads , so also in downloads/complete , downloads/incomplete .. and you never know what can happen when it finds a rar/zip
  /nzb/tar in these folders

[jackie_shan]

Ok i put full path on Sabnzbd options but problem still occurs,

here is the log entry for the last restart :

Code: Select all

2010-09-06 13:57:45,372::WARNING::[interface:232] Authentication missing, please enter username/password from Config->General into your 3rd party program:
2010-09-06 13:57:51,986::INFO::[__init__:287] SABnzbd shutting down...
2010-09-06 13:57:52,008::INFO::[urlgrabber:98] URLGrabber shutting down
2010-09-06 13:57:52,010::INFO::[dirscanner:288] Dirscanner shutting down
2010-09-06 13:57:52,789::INFO::[downloader:490] Shutting down
2010-09-06 13:57:52,790::INFO::[assembler:102] Shutting down
2010-09-06 13:57:52,791::INFO::[postproc:134] Saving postproc queue
2010-09-06 13:57:52,793::INFO::[nzbqueue:92] Saving queue
2010-09-06 13:57:52,795::INFO::[postproc:134] Saving postproc queue
2010-09-06 13:57:52,795::INFO::[__init__:322] All processes stopped
2010-09-06 13:57:52,796::INFO::[_cplogging:55] [06/Sep/2010:13:57:52] ENGINE Bus STOPPING
2010-09-06 13:57:54,876::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE Bus STOPPING
2010-09-06 13:57:54,877::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE HTTP Server cherrypy._cpwsgi_server.CPWSGIServer(('0.0.0.0', 8080)) shut down
2010-09-06 13:57:54,965::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE HTTP Server cherrypy._cpwsgi_server.CPWSGIServer(('0.0.0.0', 9090)) shut down
2010-09-06 13:57:54,987::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE Stopped thread '_TimeoutMonitor'.
2010-09-06 13:57:54,988::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE Bus STOPPED
2010-09-06 13:57:54,988::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE Bus EXITING
2010-09-06 13:57:54,989::INFO::[_cplogging:55] [06/Sep/2010:13:57:54] ENGINE Bus EXITED
2010-09-06 13:57:54,989::INFO::[SABnzbd:1226] 95109
2010-09-06 13:57:59,512::INFO::[SABnzbd:966] Console logging for OSX App disabled
2010-09-06 13:57:59,517::INFO::[SABnzbd:973] --------------------------------
2010-09-06 13:57:59,518::INFO::[SABnzbd:974] SABnzbd.py-0.5.4 (rev=2467)
2010-09-06 13:57:59,518::INFO::[SABnzbd:984] Platform = posix
2010-09-06 13:57:59,519::INFO::[SABnzbd:985] Python-version = 2.6.3 (r263:75183, Oct  5 2009, 14:29:08) 
[GCC 4.0.1 (Apple Computer, Inc. build 5250)]
2010-09-06 13:57:59,519::INFO::[SABnzbd:989] [osx] IO priority setting
2010-09-06 13:57:59,525::INFO::[SABnzbd:994] [osx] IO priority set to throttle for process scope
2010-09-06 13:57:59,750::INFO::[__init__:702] /Users/Kash/Library/Application Support/SABnzbd/cache/bookmarks.sab removed
2010-09-06 13:57:59,752::INFO::[postproc:139] Loading postproc queue
2010-09-06 13:57:59,753::INFO::[__init__:702] /Users/Kash/Library/Application Support/SABnzbd/cache/postproc1.sab removed
2010-09-06 13:57:59,755::INFO::[downloader:334] Resuming
2010-09-06 13:57:59,765::INFO::[__init__:251] All processes started
2010-09-06 13:57:59,766::INFO::[SABnzbd:269] Web dir is /Applications/SABnzbd.app/Contents/Resources/interfaces/smpl
2010-09-06 13:57:59,813::INFO::[SABnzbd:1038] Starting SABnzbd.py-0.5.4
2010-09-06 13:57:59,822::INFO::[dirscanner:374] Dirscanner starting up
2010-09-06 13:57:59,822::INFO::[urlgrabber:103] URLGrabber starting up
2010-09-06 13:57:59,823::INFO::[SABnzbd:390] _yenc module... found!
2010-09-06 13:57:59,824::INFO::[SABnzbd:398] par2 binary... found (/Applications/SABnzbd.app/Contents/Resources/osx/par2/par2-sl)
2010-09-06 13:57:59,824::INFO::[SABnzbd:406] unrar binary... found (/Applications/SABnzbd.app/Contents/Resources/osx/unrar/unrar)
2010-09-06 13:57:59,824::INFO::[SABnzbd:411] unzip binary... found (/usr/bin/unzip)
2010-09-06 13:57:59,825::INFO::[SABnzbd:417] nice binary... found (/usr/bin/nice)
2010-09-06 13:57:59,825::INFO::[SABnzbd:423] ionice binary... NOT found!
2010-09-06 13:57:59,825::INFO::[SABnzbd:426] pyOpenSSL... found (True)
2010-09-06 13:57:59,827::INFO::[SABnzbd:1136] Starting web-interface on 0.0.0.0:8080
2010-09-06 13:57:59,829::INFO::[_cplogging:55] [06/Sep/2010:13:57:59] ENGINE Bus STARTING
2010-09-06 13:57:59,832::INFO::[_cplogging:55] [06/Sep/2010:13:57:59] ENGINE Started monitor thread '_TimeoutMonitor'.
2010-09-06 13:57:59,934::INFO::[_cplogging:55] [06/Sep/2010:13:57:59] ENGINE Serving on 0.0.0.0:9090
2010-09-06 13:58:00,037::INFO::[_cplogging:55] [06/Sep/2010:13:58:00] ENGINE Serving on 0.0.0.0:8080
2010-09-06 13:58:00,038::INFO::[_cplogging:55] [06/Sep/2010:13:58:00] ENGINE Bus STARTED
2010-09-06 13:58:00,147::INFO::[SABnzbdDelegate:83] [osx] yes=Yes

[shypike]

There's this entry in your log: "WARNING::[interface:232] Authentication missing".
Is there any third-party tool trying to contact SABnzbd?
On the local system or another one?

This log show nothing odd (except for the above).

[jackie_shan]

There's this entry in your log: "WARNING::[interface:232] Authentication missing".
Is there any third-party tool trying to contact SABnzbd?

I always got this message since I use sabnzbd, don't know why, the only 3rd party app that I use is MyNzb, and it's only open a connection when I launch it.

[jackie_shan]

So, I bought a new mac mini, it's work fine now

Just always got the WARNING:Authentication missing some times, don't know how to trace it :/